Product Master - Underground Drilling at Sandvik

Key Performance Areas

• Work independently and direct own activities and use best practices and knowledge of internal and external customer and/or business issues to improve the products and services provided by the Underground Drills Division.  
• Use in depth knowledge and experience in own discipline and basic knowledge of related disciplines to provide product expertise, support and guidance to sales representatives, resellers and/or internal partners during the sales and/or development process.  
• Support sales representatives, resellers and/or internal partners during the sales and/or development process to maximize the benefits derived from the organization's products and/or services.  
• Support and guide Field Service personnel and our dealer organizations in solving complex problems and/or issues.
• Train and direct Technicians in the evaluation and repair of warranty and non-warranty products.  
• Set work schedules and priorities to achieve customer visits and organizational expectations.
• Actively promotes safety, employee involvement, continuous improvement, and cost reduction activities.
• Conduct risk assessment and risk management duties on Sandvik Underground equipment when visiting customer sites.

Profile Required

• Matric/equivalent qualification
• Trade certificate of competence Electrical/Millwright accompanied by apprenticeship contract or apprenticeship portfolio of evidence
• Degree/Diploma in Mechanical/Electrical/Mechatronic Engineering would be advantageous
• Technical sales support knowledge
• At least 3 years sales support and field service experience
• Ability to work effectively within and report to a matrix organisation
• In depth knowledge and experience on Sandvik Underground Drilling equipment
• Exposure and experience in engineering change management processes will be advantageous
• English Proficiency
• Medically and physically fit to work in a mining environment
• Willingness to travel extensively
• Valid driver’s license