Leads the client relationship management for PTS clients, ensuring client satisfaction, development and enhancement of long-term relationships and acts as an escalation for business matters related to the processing platform. The role is responsible for maximizing profitability and the identification of new revenue lines.
The role will drive quarterly, weekly and monthly monitoring of progress to goals for clients with appropriate decision makers is key to the success of this position. Identifying opportunities and ensuring the client has the proper tools in order to be successful (training, marketing collateral, etc). In addition, the successful candidate is responsible for ensuring they are up to date on the product functionalities and industry trends. Great communication skills are essential with the ability to engage all levels of the partner business. This person will also collaborate closely with many internal teams including product, technical account management and country teams.
Knowledge / Experience
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