Product Specialist: Branded Vouchers (Sandton) at Blue Label Telecoms

Job Purpose

• The Product Specialist supports the Branded Voucher product team (Blu Voucher, Ringas, UniPin) in delivering discovery, analytics, experimentation, and small-scale feature releases.
• This role ensures accurate reporting, assists in partner and QA coordination, and provides the data-driven insights needed to inform product decisions. It is designed as an entry-level progression role with a clear career path into Product Manager.

Key Responsibilities

Product Discovery & Insights

• Gather, analyse, and summarise customer, partner, and internal feedback.
• Conduct competitor and market research to support product strategy.
• Maintain documentation of requirements and learnings

Analytics & Experimentation

• Run and track A/B tests and experiments to validate assumptions.
• Support measurement of product usage, adoption, and performance outcomes.
• Prepare product dashboards and reporting packs with accuracy and timeliness.

Delivery Support

• Own small features or incremental improvements through the full lifecycle.
• Coordinate requirements across design, engineering, and operations.
• Assist with QA, bug triage, and release readiness.

Stakeholder Collaboration 

• Work closely with Head of Product, engineering squads, and commercial teams.
• Ensure product updates and reporting are clearly communicated.
• Support redemption and interoperability initiatives with accurate execution

Requirements

Competencies

• Energy, curiosity, and willingness to learn.
• Ability to translate data into actionable insights.
• Understanding of Agile/Lean delivery practices.
• Strong attention to detail, accuracy, and organisation.
• Ability to manage multiple tasks and prioritise effectively.
• Positive attitude, resilience, and adaptability.
• Collaborative, with excellent communication skills.
• Entrepreneurial and problem-solving mindset.
• Communicating Information
• Analytical mindset

Education

• Bachelor’s degree in Business, Technology, Economics, or related field.

Experience

• 3 – 5 years’ experience in Product, Business Analysis, or Fintech/Payments advantageous

Other Requirements

• Strong analytical skills; experience with Excel, SQL, or BI tools desirable