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  • Posted: Jul 16, 2020
    Deadline: Jul 23, 2020
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    Sandvik is a global industrial group with advanced products and world-leading positions in selected areas - tools for metal cutting, machinery and tools for rock excavation, stainless materials, special alloys, metallic and ceramic resistance materials as well as process systems. Specialties Tools for metal cutting, machinery and tools for rock excavation, ...
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    Product Support Manager

    Product Support Manager 

    • Sandvik Mining and Rock Technology is a global leader in the supply of equipment, tools, services, support and technical solutions for the mining and construction industry. We offer a diverse range of opportunities through our businesses and cross-border networks, enabling you to explore your potential and thrive.

    Key Responsibilities

    • Ensure that all reasonable steps are taken to ensure all employees are provided with a safe and healthy working environment. This includes compliance with the Sandvik safety management program.
    • Ensure the machine specification and option list is maintained to avoid localised development and decline in profitability.
    • Provide Sales unit/s with any knowledge or information required to develop a solution that meets a prospective customer need.
    • Conduct analysis of competitor offerings and communicate this information to Sales Areas and Product Lines.
    • Provide input on possible technical and application changes to drive product improvements via Product Management and communicate with Offering Team to ensure Product Roadmaps cater to future requirements.
    • Monitor and report on trends for changes to current specifications across the Underground Drills hard rock offering.
    • Build a solid working relationship with the Business Line Manager and keep them updated and informed of Product Line activities within each specific Product Line.
    • Provide input to engineering with regards to any liability or risk related performance issue’s and where applicable coordinate safety recall or safety related bulletins in terms of distribution and understanding to the sales unit/s.
    • Actively participate in New Product Development planning and customer validation when required (normally Gate 0 to Gate 2).
    • Provide performance data to the respective Product Line manager to allow management of the product overs its life cycle.
    • In conjunction with technical support review warranty claims to understand any trend or pattern and provide input to product management and/or engineering to address.
    • In conjunction with product management identify opportunities where new products can be trialed.

    Your Profile

    • Degree in Mechanical/Electrical Engineering
    • At least 5 years product line experience
    • Must be medically fit to operate in an underground environment
    • Must be willing to travel extensively
    • English proficiency
    • Valid driver’s license

    Method of Application

    Interested and qualified? Go to Sandvik on sandvik.wd3.myworkdayjobs.com to apply

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