Product Support Technician at Epiroc

Mission of the role:

• The Product Support Technician provides Level 2 technical support for Epiroc’s Digital Safety Solutions, including Collision Avoidance Systems (CAS) and other connected field technologies.
• This role supports both customers and internal stakeholders by diagnosing and resolving technical issues, analysing device data logs, coordinating warranty evaluations and returns, and assisting with configuration and parameter setups.
• The technician plays a vital role in ensuring system reliability, product performance, and customer satisfaction across global deployments.

Your Mission:

• Analyse device data logs to identify faults, anomalies, or performance trends.
• Coordinate warranty returns and keep customers informed through the process.
• Support configuration and parameter setup for global teams via remote assistance.
• Record support cases and resolutions in the ticketing system.
• Improve support processes and documentation through feedback and findings.
• Stay current with product updates through regular training.
• Assist with field deployments or remote diagnostics as required.
• Adjust working hours to support teams across time zones.

Your Profile:

• Diploma or degree in Electrical Engineering, Electronics, Information Technology, or a related technical field.
• 2–4 years of experience in technical support, field service, or electronics troubleshooting
• Experience with digital safety systems, industrial automation, or mining technology preferred
• Familiarity with support ticketing systems and customer service workflows
• Experience in warranty coordination and remote technical assistance is advantageous

Closing Date: 26 Nov 2025