Professional Nurse: Care Coordinator - Rustenburg at Momentum Metropolitan Holdings Limited

Role Purpose    

• Coordinate and promote patient care between multiple service providers to ensure effective treatment plans with the objective of containing associated costs generated by these services.

Requirements    

• National Senior Certificate is essential
• It is essential to have a Nursing Diploma or Degree
• Postgraduate qualification in Primary Health Care would be beneficial
• The incumbent must be registered with SANC (South African Nursing Council) as a Registered Nurse
• Minimum of 2-3 years’ experience in a private hospital is essential
• A minimum of 1 years’ experience in an ICU would be an advantage
• Experience in Managed Health Care is highly advantageous
• Good understanding of the medical aid industry i.e. trends, competitors, legislation is preferred
• MS Office proficiency
• Language proficiency in Setswana is advantageous
• The incumbent must have their own insured vehicle and valid driving licence

Duties & Responsibilities    

• Create individualised optimal care plan in coordination with the patient, primary care provider and family/caregiver(s)
• Increase continuity of care by managing relationships with tertiary care providers, transitions-in-care, and referrals
• Increase patients’ ability for self-management and shared decision-making
• Provide medication reconciliation to eliminate medication errors and to ensure compliance.
• Connect patients to relevant community resources, with the goal of enhancing health and well-being, increasing patient satisfaction and reducing health care cost
• Serve as the contact point, advocate and informational resource for patients, care team, family/caregiver(s), payers and community resources
• Create ongoing processes for patient and providers to determine the level of care coordination support they desire at any given point in time
• Facilitate patient access to appropriate medical and specialty providers
• Facilitate and attend meetings between patient, family/caregiver(s), care team, payers and community resources, where needed
• Assist with the identification of possible “high-risk” patients in hospital
• Provide feedback and reporting for the improvement of the Care Coordination Program
• Identify trends, analyse where necessary and make improvement suggestions

Competencies    

• Excellent communication skills – verbal and written
• Accountability
• Planning and organising
• Problem solving
• Time management
• Attention to detail
• Interpersonal skills 
• Customer orientation
• Results driven
• Empathetic nature 
• Team player
• Ability to work independently