Program Manager at IBM

Your Role and Responsibilities

Responsible for the organization, administration, and supervision of the people, processes, and technologies, which when combined into a comprehensive plan, provides the business and technical functions needed to successfully achieve Client's expectations. Responsibilities include overseeing the delivery of services or service technology to a Client, establishes policies designed to ensure consistently high service performance, monitors employees and evaluates customer feedback to develop quality improvement processes, removes blocks so the team can deliver the product. Leads Functional/Business Unit Strategies.

Required Technical and Professional Expertise

Skills

Environment:

• Business unit, country, or international professional mastery related to operations, strategies, and objectives in leading edge or critical situations.

Communication/Negotiation

• Teamwork at highest levels. Plan and conduct complex negotiations reaching lasting agreements and commitments.

Problem Solving

• Anticipate, create and define innovative and visionary concepts in strategic environment.

Contribution/Leadership

• Develops and implements product, market, business, or technology strategies with executive review. Has vision of overall strategies. Contributes to policy making. Recognized as an expert and leader by members of a field, related functions, and multi -country organizations. Leads business unit, country, or international teams, conducts special projects, or manages functions or strategic departments.

Impact On Business/Scope

• Accountable for business unit, major country, or international projects or programs. Responsible for committing multiple resources and achieving customer satisfaction, cost, expense, revenue and other business measurements of critical importance. Responsible for quality output/value add for highly visible products, services and future business development.

About Business Unit

Preferred Technical and Professional Expertise

• IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing