Provincial Head: KwaZulu-Natal at Public Protector South Africa

Skills Competencies and Knowledge    

• performance of the KwaZulu-Natal Provincial Office. The role entails overseeing investigations, stakeholder relations, outreach programmes, corporate services, financial management and governance functions while ensuring effective implementation of the constitutional mandate of the Public Protector South Africa.
• Computer literacy Knowledge of public procurement and recruitment processes Excellent people skills and interpersonal relations Excellent leadership and management skills Knowledge of the functioning of State institutions/organs of State Analytical thinking and skills Legal drafting,

Qualifications and Experience:    

• Interpretation and Research skills Knowledge of forensic investigations
• A degree or equivalent qualification in any of the following fields: Law i.e. LLB or B Proc, Public Administration/ Forensic Investigations/Policing, Accounting and Internal Auditing A post graduate qualification in any of the above-mentioned fields will be an added advantage. Eight (8) years relevant work experience, of which 5 years should have been at middle management level Knowledge of auditing or  investigation  techniques.  Proven  Project  management  skills
• Advanced communications skills Proven drafting and report-writing skills
• Ability to work long hours and under pressure Ethical conduct Integrity
• Service delivery/ Customer orientation Innovation valid driver's license is compulsory Attention to detail Experience in an investigation environment wil be an added advantage. Experience in leading and managing multidisciplinary investigation teams Ability to engage effectively with Executive Authorities, Accounting Officers,  and Civil Society Organisations.and/or internal auditing Problem solving skills Good Communication skills
• Planning and Organising skills Networking skills Strategic Planning Financial management skills Knowledge of PFMA and MFMA, Treasury Regulations and Public Service Regulations.Experience in budget management and financial oversight.Knowledge of corporate governance principles Strategic thinker Attention to detail Deadline driven Collaborative Customer focused Work under pressure Results orientated Sound knowledge of the Constitution of the Republic of South Africa. Knowledge  of  Administrative  Law  and Constitutional  Law.
• Knowledge of Chapter 9 Institutions and their mandates Understanding of Good Governance and Public Accountability frameworks
• Proven    stakeholder    management    and    conflict-resolution    skills.
• Demonstrated experience in leading and managing multidisciplinary investigation teams in a complex public sector environment.Experience managing high-profile, politically sensitive and systemic investigations will be an advantage.

Attributes:    

• Transparency Courtesy Team player Integrity

Strategic direction and leadership

• Provide executive oversight of investigations, stakeholder engagement, outreach programmes and corporate support functions to ensure efficient and effective service delivery.
• Foster a high-performance culture through effective leadership, people management, capacity building and accountability mechanisms.
• Represent the Public Protector South Africa at provincial strategic forums and maintain effective relationships with key stakeholders, including government departments, municipalities, legislatures, state institutions and civil society organisations.
• Develop and maintain annual performance plan for the province.
• Manage and ensure that operational and strategic targets are met.

Investigations Management

• Manage all investigations in line with investigation plans speedy resolution of matters
• Maintain a quality assurance system for all investigations and statistical reports
• Monitor the implementation of the Public Protector remedial action and recommendations
• Maintain an effective complaints management process for the provincial office
• Conduct legal research
• Conduct investigations, including forensic investigation and supervision thereof
• Identify and mange complaints to be resolved through alternative dispute resolution (ADR) mechanism

Outreach and Stakeholder Management

• Lead and manage outreach activities in the Province
• Establish and maintain good relations with key stakeholders in the province
• Make presentations and represent the Public Protector at a strategic level without fear, favour or prejudice
• Guide and supervise Senior Investigators and Investigators and monitor the workload and management of complaints.
• Ensure adherence to turn-around times for investigations
• Ensure that all investigations comply with service standards

Management of All Support and Administrative Services within the PPSA Provincial Office

• Provide strategic leadership and oversight of provincial operations, including human capital management
• Oversee and ensure effective management of the provincial budget in line with governance and financial accountability frameworks
• Direct the management and optimisation of provincial facilities to support operational efficiency
• Lead and coordinate all corporate services functions to ensure integrated, efficient, and complaint service delivery across the province