Public Sector Relationship Manager at FNB South Africa

Role Purpose

• To strategically lead and manage a portfolio of high-value Public Sector clients, with a particular focus on NPO and related ecosystem segments, by driving sustainable growth, profitability, retention, digital adoption, transact primacy, compliant advisory engagement, and effective client acquisition.
• The role is accountable for building strong, trust-based stakeholder relationships, proactively identifying portfolio risks and opportunities, enabling relevant ecosystem solutions, and ensuring measurable performance against financial, client, digital, risk, and operational indicators.

Core Responsibilities

• Manage portfolio profitability by improving cost-to-income performance, deepening client relationships, and growing client value across relevant product and transactional solutions.
• Enhance business performance through disciplined portfolio management, proactive client engagement, and targeted growth initiatives.
• Drive customer service delivery in line with predefined standards and operational objectives.
• Grow and retain the client base by managing existing clients, identifying new leads, increasing active account usage, and supporting new-to-bank acquisition.
• Develop and manage key stakeholder relationships that enable achievement of operational and strategic objectives.
• Drive customer migration and digital adoption by recommending appropriate solutions, improving usage, and supporting efficient client journeys.
• Set tactical goals and optimise the use of people, finances, data, and technologies to realise portfolio and strategic objectives.
• Define and execute sales strategy and delivery plans in support of strategic business objectives.
• Assess and evaluate credit applications in accordance with the Bank’s Credit Policy and within set time frames.
• Ensure compliance with legislative, conduct, advisory, risk, audit, and internal process requirements.
• Compile portfolio reports that track progress, highlight leading indicators, and guide informed management decisions.
• Continuously assess own performance, seek timely feedback, and request training where appropriate.
• Manage people, where applicable, by executing line manager responsibilities and creating an environment that encourages employee growth and performance excellence.

Leading Indicators and Strategic Levers:

• Early risk detection: monitor changes in account activity, transactional flows, service concerns, dormant behaviour, declining values, and competitor displacement signals.
• Client engagement cadence: maintain deliberate engagement plans aligned to client value, risk, growth potential, onboarding stage, and strategic importance.
• Activity-based performance indicators: track meaningful client interactions, pipeline quality, onboarding progress, adoption conversations, merchant services enablement, and retention interventions.
• Data-led portfolio management: use dashboards, portfolio reviews, and management information to direct effort toward the highest-value opportunities and risks.
• Strategic alignment: connect portfolio actions to broader segment objectives, including growth, transact primacy, digital migration, ecosystem play, retention, and improved profitability.

Ideal Candidate Requirements

• Relevant NQF 7 qualification and National Senior Certificate / Matric Certificate.
• RE5 accreditation is mandatory for this role, given the advisory nature of client engagement and the compliance expectations within the banking environment.
• Ability to interpret financial statements and assess the commercial, operational, and risk implications for clients.
• Strong relationship management, advisory, sales, digital enablement, and portfolio management capability.
• Not an unrehabilitated insolvent.

End Date: July 9, 2026