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  • Posted: Aug 12, 2024
    Deadline: Not specified
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  • Rewardsco Sales is a leader in forging lifetime value for customers by cultivating growth through unmatched excellence and innovation in sales, logistics, infrastructure and brand advocacy across multiple channels. We not only represent a selection of the largest industry-leading companies in South Africa, but we develop a range of in-house consumer produ...
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    QA Consultant– International

    Key Responsibilities:

    • Assess all agents according to specific requirements
    • Report on agent and campaign performance with regards to outcomes, results and trends
    • Provide QA briefing or training as required
    • Conduct and complete investigations as requested, within the turnaround times
    • Ensure client requirements are fulfilled as per SLA agreement

    Skills and Qualities:

    • Team player
    • Must have integrity and able to maintain confidentiality
    • Flexible and adaptable
    • Well-organized and able to work without supervision
    • Must be able to prioritize and manage workload
    • Good written, verbal and interpersonal skills
    • Precise / accurate
    • Assertive
    • Driven to meet deadlines
    • Be able to handle multiple campaigns
    • Be familiar with local and international compliance
    • Experience within an outbound sales call environment essential

    Technical Knowledge:

    • Matric (grade 12)
    • Minimum of 1 year International QA experience
    • Must have experience in the UK and USA campaigns
    • Experience with motor warranty campaign specifics or Auto Alliance is preferred
    • Proficient in MS Office – able to work on spreadsheets and generate reports

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Rewardsco on rewardsco.simplify.hr to apply

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