Quality Assurance Graduate (Midrand) at Adcock Ingram

Key Responsibilities:

Manage customer complaint samples, from collection through to replacement or credit., including:

• Coordinate the collection of complaint samples.
• Arrange for complaint samples to be sent to the manufacturing site for investigation.
• Keep the Customer Complaints team informed when samples are available or delayed.
• Order replacement samples from the Distribution Centre and arrange replacement or credit for the customer.
• Inform customers of any delay in replacement or credit.
• Complete the relevant documentation as per the standard operating procedure.

Control SOPs and quality documents as per written procedures, including:

• Implement new SOPs and supersede or obsolete outdated ones.
• Maintain the Master Document Trackers so that it is accurate and up to date.
• Implement approved Contract Manufacturing schedules and trackers.
• Implement, supersede and obsolete CMT Final Release and Shelf-life Specifications, issue official copies to CMT personnel and keep the specification registers up to date.
• Log Stability and Analytical out-of-specification (OOS) reports, file hard and electronic copies, keep the OOS register up to date and prepare monthly and quarterly OOS reports.
• Support the management of SOPs and related training, including loading SOPs that require training onto the electronic training system.
• Identify documents due for destruction and facilitate the destruction process.
• Assist colleagues with document requests.
• Keep the customer complaints and document control trackers up to date.
• Act as back-up for customer complaints/ document control when needed.

Core Competencies:

• Intermediate Computer Literate (MS Package)
• Good interpersonal skills and self-driven/starter
• Excellent communication, interpersonal and presentation skills
• Ability to work under pressure
• Must be able to work in a team and/or independently
• Outstanding organizational and time-management skills

Requirements

• Bachelor of Science qualification
• Industry knowledge in QA will serve as an added advantage
• NSFAS Funded would be advantageous.

Advert Closing Date is 05 November 2026