Quality Specialist - Information & Technology Governance - BSTD at South African Reserve Bank

Job Description
Brief description

• The main purpose of this position is to manage and drive the implementation of an Information and Technology (I&T) Quality Management System (QMS), along with standards and processes that support the achievement of the South African Reserve Bank’s (SARB) I&T quality objectives, as well as ensure that the I&T solutions and services provided to the SARB consistently meet high standard and effectively support the I&T strategy.

Detailed description

The successful candidate will be responsible for the following key performance areas:

• Develop, implement and maintain the I&T quality management framework and processes for the SARB.
• Determine and establish best practices, standards, processes and responsibilities necessary to achieve the SARB’s I&T quality objectives, ensuring alignment with I&T governance requirements.
• Provide input into the quality management policy and I&T quality objectives of the SARB.
• Determine the I&T quality requirements of stakeholders to ensure the delivery of high-quality I&T products and services.
• Develop quality management plans for I&T processes, projects and objectives across the SARB in accordance with I&T governance requirements (e.g. COBIT)
• Monitor the implementation of quality management plans to ensure target maturity levels are achieved for all I&T processes across the SARB.
• Promote the QMS and quality objectives throughout the SARB, including training subject matter experts, project managers and other relevant stakeholders in the implementation of the QMS.
• Develop and implement methods to measure and report on the effectiveness and efficiency of the QMS.
• Identify and mitigate risks associated with I&T quality management, ensuring compliance with relevant governance frameworks as well as regulatory and industry standards.
• Lead stakeholder engagements (internal and external), displaying the ability to solicit information as well as deliver a coherent and convincing message.
• Stay up to date with developments in the I&T quality management field and apply new knowledge to own functional area.

Qualifications
Job requirements

To be considered for this position, candidates must be in possession of:

• a minimum of an Honours degree in Computer Science, Information Systems or Informatics, or a related information technology (IT) quality discipline, technical field or certification;
• a minimum of 8 to 10 years’ IT quality management experience; and
• certifications in IT Quality Management and ISO 9000/1 (essential requirement).

The following would be an added advantage:

• Six Sigma or relevant quality management methodology certification;
• ITIL certification;
• PMBOK/ PRINCE2 certification; and
• COBIT 2019 Foundation certification.

Additional requirements include:

• industry, organisational and business awareness knowledge;
• quality assurance knowledge;
• quality assurance skills;
• release management knowledge;
• continuous improvement;
• I&T governance knowledge;
• project management skills;
• service management knowledge;
• I&T performance management knowledge; 
• extensive knowledge of IT quality management systems implementation;
• an understanding of IT quality systems regulatory requirements;
• in-depth knowledge and use of process improvement and quality management methods, tools and technology used to create and support defect-free, application software or business operations processes;
• an understanding of applications and/or infrastructure platforms;
• an understanding of process mapping concepts and tools;
• proficient in the use of Microsoft Office applications;
• report writing skills;
• planning and organising skills;
• facilitation skills;
• problem-solving and analytical skills;
• a drive for results;
• strong leadership skills;
• effective verbal and written communication skills;
• effective interpersonal skills;
• the ability to work in a team;
• negotiation and conflict resolution skills;
• a service and stakeholder focus;
• an experienced change agent with energy, passion and enthusiasm to drive change;
• building and maintaining relationships;
• impact and influence; and
• judgement and decision-making skills.