Re- Advertisement - Investigator Reference: PPSA 02/01/2026 at Public Protector South Africa

ROLE OVERVIEW

• The appointed candidate will report to Senior Investigator and will be responsible for conducting investigations and complaints relating to maladministration within state organs and parastatals.
• This will include investigating allegations of abuse or unjustifiable exercise of power, improper conduct, and undue delays by individuals performing public function.

REQUIREMENTS

• A degree or National Diploma in any of the following fields: Law/Auditing/Forensic Accounting/Forensic Investigations
• Minimum three (3) years Investigation experience and/or Forensic Investigations and Forensic Auditing
• Good understanding of legislative prescripts that give mandate to Public Protector SA Computer literacy Understanding of Public Service Administration
• Knowledge and application of Case Management System (CMS) or other computer management systems Knowledge of auditing or investigation techniques A valid driver’s license Fluency in English and other official language relevant to the Province/Region.

COMPETENCIES, SKILLS AND KNOWLEDGE

• Knowledge of Good Governance principles Excellent negotiation, mediation and conciliation skills (Alternative Dispute Resolution) Legal research skills Legal interpretation
• Knowledge of Case Management or similar computerised management system Good general and Report writing skills Project Management skills Forensic investigation skills will be an advantage
• Effective general management and administration skills in addition to above Ability to timeously resolve queries and finalise investigations, and make appropriate recommendations to effectively address maladministration and correct service delivery failures Legal research and interpretation of statutes Production of high quality reports
• Must have strong ability to initiate hearings, gather information and evidence
• The position requires individuals who are objective, impartial and initiative Must be able to deal with complaints, resolve, rectify, make presentations and generally act without fear, favour or prejudice

ATTRIBUTES

• Respect Transparency and Accountability CourtesyTeam player Integrity

KEY RESPONSIBILITIES AND DUTIES

INVESTIGATIONS

• Conduct investigations on maladministration, undue delay and conduct failure using various investigation techniques in accordance with PPSA service standards
• Prepare Investigation Plans for each allocated matter
• Apply Alternative Dispute Resolution (ADR) process to resolve reported complaints
• Keep complainants informed of the progress of the investigation
• Prepare letters, memos and reports and submit to the supervisor within timelines set in the investigation plan
• Draft Investigations and closing reports

STATISTICAL REPORTING

• Submit prescribed accurate and complete monthly and quarterly statistical reports to the supervisor
• Ensure the case management system is updated for accurate reporting

CUSTOMER SERVICES

• Keep complainants informed of the progress of the investigation
• Adhere to PPSA Service Standards