Regional Collections Manager at Greenlight Planet

What you would be expected to do:

• Studying regional portfolio and repayment trends and laying down daily, weekly, monthly strategies to drive better collection rates from delinquent customers.
• Conducting mystery market visits to confirm the quality of sales and obtain different insights from different areas to enhance strategic direction to mitigate problems of disabled lamps and repayments.
• Providing weekly updates to zonal credit head as regards on-field interventions performed and results achieved, along with customer insights.
• Designing, piloting, and operationalizing collection processes necessary for ensuring better repayments and customer satisfaction.
• Working with Area Business Managers and Field Sales Executives to repossess products from delinquent customers on cases where direct intervention is required.
• Reporting any cases of product tampering observed in the field through the process and mechanism established by the Risk team.
• Facilitating reporting and actions to be taken against those perpetrating fraudulent practices in the field, such as product tampering, misinformed sales done by FSEs etc., as per the processes laid out by the Risk function.
• Training Agents (Field Sales Executives) on dealing with repossessions and difficult customer collection issues.
• Driving operating rhythm to follow-up with Agents (Field Officers) to ensure they are completing their collection calls and repossession tasks on time.
• Recruiting cash collection centres and set up for the key collection area.

You might be a strong candidate if you:

• Have bachelor's degree/higher diploma related to finance, community development, communication, credit risk management or related fields.
• Have at least 2 years of work experience in a similar position with field experience and also with rural customers settlements.
• Are eager to work in the field to drive collections, resolving issues, and enhancing the customer experience.
• Possess strong experience from Microfinance/ Fintech or banking background on credit collections debt recovery preferable.
• Have good communication & people skills.
• Have clear thinking/problem-solving ability.
• Are excited about working with rural customers & resolve customers issues.
• Have excellent issue-tracking and resolution skills.
• Can work with multiple sales teams and cross-functional teams seamlessly.