Regional Executive at Alexander Forbes

Purpose of the Job:

• Reporting to the Managing Executive/ Head of AF Health, the Regional Executive will be responsible for the management, implementation and execution of the health business strategy, implementation of and alignment to the overall Group Client strategy, enable the achievement of Group budgets and targets and build and maintain lasting relationships both internally and externally. This role will be responsible for driving and ensuring continuous profitability and growth of the Regional Area/Branch through the servicing of clients, the development of effective client servicing teams and driving strategic Group initiatives whilst ensuring the adherence to all governance and risk management standards. This role will also include the management of the health in-sourced sales team

Overview:

• Contribute to formalising and implementing the defined servicing and strategic model including the value proposition
• Drive continuous growth in Regional branch revenue
• Ensuring the retainer fees and commission are received in accordance with SLA
• Target projects and opportunities where billing opportunities exist
• Effective management of management of portfolio profitability
• Ensuring all client portfolios are running smoothly and all action items are dealt with timeously
• Owns self & career development; has development plan; actively reinforces strengths and seeks out challenges to improve areas of improvement.
• Effective management of the branch
• Health client segmentation
• Contribute to determination of service model and best practice
• Profitable and sustainable key account model
• Build and implement key client strategy

People Strategy and Management

• Implement and communicate the strategy
• Contribute to building and executing the development of the Regional team
• Drive accreditation and professionalism
• Mentorship and leadership
• Seeks and acts on constructive performance feedback
• Subordinates have up to date development plans and receive regular performance feedback

Key Client Management

• Implement a key client strategy, aligned to AF Group for the Region
• Manage portfolio of key client accounts
• Define and implement service delivery – client plans, Group client profitability, servicing requirements
• Develop, contribute to and implement Regional and Business value proposition internally and externally
• Participation in technical and strategic working committees within business in formalising best practice approach
• Management and ensuring service delivery of Group business units to portfolio of key clients
• Undertake the day to day planning and management of the key clients and plans
• Ensure the formulation and implementation of client business plans
• Ensure that opportunities for development of the business are identified and executed
• Direct contribution to the attainment of business client solution objectives
• Manage and plan the expansion of key client accounts on a long term basis
• Develop and communicate value proposition and offering
• Collaboration with Group business units

Business Development

• Formalise and implement retention and acquisition business strategy for portfolio of key clients within the Region
• Collaborate with all Group business units. Communicate value proposition and offering
• Collaborate with business units in identifying, developing and implementing solutions for portfolio of key clients
• Participate in client solution development and implementation
• New business acquisition across Group business lines to drive Group profitability
• Manage and Support the Health New Business Team and Support the wider Group New Business Team

Internal Operations Governance and Compliance

• Implement effective operating model within the Regional business (account management, specialist support, etc.)
• Compliant and well governed business unit
• Ensure adherence to regulatory and internal business requirements and processes
• Contribute to effective identification management and mitigation of business risks
• Promote good corporate governance Ensure compliance to statutory and industry regulations and directives

Performance Management

• Defined and implemented detailed business score card and performance contracting.

Budget Setting, Financial Management and Forecasting

• Setting of budgets and targets for the Region
• Evaluating and monitoring of progress towards achievement of budgets and targets
• Management of revenue and expense targets
• Implementing and assessing action plans towards attaining budgets and targets set
• Collaborate with Group business units in aligning client strategy and business unit objectives
• Support aligning budgeting to strategic plans and initiatives
• Delivery against targeted Group initiatives
• Effective forecasting
• Ensure the contribution to challenging but realistic budgets in order to achieve desired objectives
• Manage costs and expenses
• Ensuring the penetration of employer solutions into existing and new clients
• Developing current business into larger business

Leadership, Staff Engagement and Talent Management

• Contribute to building and maintaining a market leading professional Regional team
• Implement a performance driven culture to deliver on business objectives
• Build and contribute to the culture of the business
• Lead influence and engender the appropriate behaviour character and temperament for success

Key Stakeholder Engagement

• Internal stakeholder engagement
• External stakeholder engagement (e.g. Regulators, industry bodies, professional associations etc.)
• Communicate with stakeholders to ensure mutual understanding on issues that impact business
• Inform stakeholders of plans or strategy through various channels
• Receive feedback from stakeholders
• Develop and maintain healthy relations with all key stakeholders

Requirements

• Undergraduate and post-graduate degree with relevant professional qualification
• FAIS Compliant (Key Individual – preferable)
• Class of Business & CPD’s
• 5- 7 years’ senior management experience with at least 5 years in the Health and Employee Benefits industry
• Thorough understanding of the Health Industry, related Governance, legal and risk management standards, products, legislation, and requirements of the functional area.
• Thorough understanding of the Strategic and Operational business requirements aligned to the Industry, Region and Client Portfolios.
• 7 -10 years’ experience, 5 of which must be client servicing, consulting or managing a portfolio of clients, and at least 2 in a People/Team Management and new business.
• Geographic Location: Western Cape (preference) or KZN