Regional Fleet Manager (Gauteng West Region) at Hyundai Automotive South Africa

Job Description

MAIN PURPOSE OF JOB

• To ensure the efficient and profitable operation of the Department.
• To administer Company policy and ensure a high level of customer satisfaction and profitability.
• To maximise Group profitability through the sales of vehicles, finance schemes and associated products.*

OBJECTIVES AND KEY TASKS

• Improved Profitability
• To ensure budget and sales objectives are met by continual weekly/monthly examination of the accounts to allow the necessary improvements and corrective actions to be taken where variations occur.
• To ensure that new business is continually sought and prospecting procedures are always maintained.Existing Customer Accounts
• To ensure all new offers and model details are forwarded to existing customers with a view to future repeat business
• Customer Service and Satisfaction:
• To improve the quality of customer service and retention by enhanced facilities,
• improved technical skills and current marketing methods.

Cost Control:

• To maintain effective control of expenses in line with budget objectives.
• To examine weekly/monthly financial information to ensure all outstanding debts have been collected

Liaison with Suppliers:

• To keep in close touch with the manufacturer/distributor so as to be aware of all discounts and sales incentives.

MAIN JOB FUNCTIONS5.

Staff

• To ensure performance standards are fully maintained.
• To ensure all allowable subsidies are claimed from manufacturer.
• To operate staff performance appraisal systems and ensure action is taken on the results.

Administration:

• To ensure all clerical functions within the Department are carried out effectively.
• To progress customer orders from receipt to vehicle despatch.
• To maintain close liaison with the Customer.
• To maintain close liaison with the Vehicle Preparation Supervisor, Vehicle Sales Accountant and Sales Administration Supervisor.
• To update all records on receipt of manufacturers' information.
• To set up and administer a customer record and prospect system.
• To ensure filing system is adequate and up-to-date.
• To complete all paperwork promptly.
• To ensure viability of all customer quotations.

Communications

• Maintain effective liaison with all Dealer principals.
• Advise senior management of all new and lost business.
• To maintain direct liaison with manufacturers, suppliers and other representatives.
• To provide part exchange vehicle appraisal information to Sales Manager/Used Vehicle Manager and Sales Administration Department.
• To maintain continual contact with customers.
• To update customer records and ensure the highest possible degree of customer satisfaction.
• To ensure regular customer visits.5.4Marketing
• To plan, initiate and promote sales campaigns.
• To collaborate with Sales Department in establishing a system and method of ensuring all vehicle buyers/owners are introduced to After Sales Department and key personnel.
• To maintain up-to-date record of customer requirements.

Finance

• To review Company policy with other managers.
• To review all pricing policies and fleet discounts.
• To monitor performance daily/weekly/monthly.
• To monitor all outstanding debtors and take requisite action.

Qualifications and Experience

• Must have at least 5 years experience as a Fleet Manager.
•  Must have a credible Fleet data base.
• . Tertiary qualification in line with the role (preferable)
• Knowledge and experience of the motor industry.
• Ability in clerical work, administration, organisation, systems and financial administration.
• Up-to-date knowledge of vehicle finance legislation, consumer legislation and trade practices.

Skills and Personal Attributes

• Good Communication skills
• Strong fleet background