Regional Franchise Manager - Johannesburg at takealot.com

Your responsibilities will include:

• Direct supervision of a team of Franchise Managers to ensure operational success of the Franchise Network within the region
• Monitor the driver network and address critical escalations
• Analyse data to determine trends and areas of optimisation in driver performance and system logic
• Partner with Franchisees and their respective Franchise Managers to continuously define and improve upon SOPs
• Manage the execution of new processes and developments within the Gauteng region of the Franchise Network.
• Monitor performance metrics to ensure compliance to SLA measures and track success of optimization changes
• Determine root-causes of SLA performance failures through data analysis and on-site inspections if required
• Assess risk, anticipate bottlenecks, and make trade-offs to balance business needs versus technical constraints
• Manage Franchise owners escalations
• Ensure the most effective use of resources and technologies
• Measure and report on the day to day performance of the last mile delivery platform within the Gauteng region
• Train and empower Franchise Managers to implement new processes and policies
• Project manage new hub openings and relocations
• Assist in hub sales and hub repossessions.

Qualifications:

• Relevant Bachelor's Degree (Logistics, Supply Chain, Operational Management) is advantageous
• 3+ Years of Management Experience
• 5 Years experience with managing Franchisees
• Applied knowledge in Word, Excel & Powerpoint
• Previous experience in the logistics / Supply Chain is advantageous
• Proven track record in delivery and execution
• Experience within a diverse corporate environment advantageous
• Being IT or Tech Savvy will be advantageous.

Attributes:

• Strong leadership and communication skills with the ability to Influence internal and external stakeholders
• Ability to motivate for change in the best interests of the business
• Strong Operational and project management
• High energy, self-starter
• Analytical Thinker
• Ability to identify trends in data
• Ability to gain buy-in from stakeholders at various levels
• Self-motivated, self-monitoring & self-disciplined
• Pro-active, takes own initiative
• Adaptable to change
• Able to prioritise and work under pressure
• Very organized and professional at all times
• Ability to handle multiple competing priorities in a fast-paced environment
• Previous Business owner or Senior Management experience is advantageous
• Experience in a logistics environment would be to your advantage
• Experience in an e-commerce environment would be to your advantage
• Project Management qualification would be to your advantage
• Quantitative analytical capability, with a strong grasp of management and cost accounting principles and metrics
• Demonstrated passion for understanding ambiguous, complex problems and driving high quality, innovative, clean technical and process solutions
• Excellent verbal and written communication skills with the ability to present complete technical information in a clear and concise manner to a variety of audiences, including technical and non-technical individuals