Regional Service Manager at Atlas Copco

Your role

• As a Regional Service Manager , your mission is to lead and develop a high-performing team of Field Service Engineers, ensuring operational excellence, exceptional customer satisfaction, and the successful delivery of service commitments across your region. You will report to the Operations Manager.

Your day-to-day

You Will

• Lead, coach, and develop a team of Field Service Engineers, driving engagement, performance, safety, and professional growth across the region.
• Oversee regional service operations, including resource planning, KPI management, workload optimisation, and continuous improvement initiatives to ensure efficient service delivery.
• Build strong customer relationships, ensuring Service Level Agreements are met, customer issues are resolved effectively, and high levels of customer satisfaction are maintained.

Your Skills And Experience

• You have proven experience in technical service delivery, field service operations, or service management within an industrial, engineering, compressed air, or related environment.
• A formal engineering qualification at HNC/HND level or above in Mechanical, Electrical, or Industrial Engineering is essential.
• Proven experience leading, coaching, and developing field-based engineering teams, with a strong focus on performance, engagement, and customer service.
• Strong understanding of service operations, including workforce planning, KPI management, WIP control, and service delivery performance.
• Experience using operational reporting and analytics tools such as Power BI, VisionAir, or similar platforms is desirable.
• Knowledge of compressed air systems, rotating equipment, or a comparable industrial service environment would be advantageous.

Your Compensation And Benefits

• A culture of trust and accountability, where you are empowered to make decisions, lead your region, and drive meaningful results
• Lifelong learning and career growth, with access to industry-leading training, leadership development programmes, and opportunities for internal progression.
• Innovation powered by people, working within a collaborative global organisation that continuously invests in technology, digitalisation, and service excellence.
• Comprehensive compensation and benefits, including a competitive salary,pension scheme, and a flexible benefits package.
• Health and well-being support, with access to employee assistance programmes, wellbeing initiatives, and resources.