Relationship Manager at Old Mutual South Africa

Job Purpose

Execution of the Outsourced Business Solutions growth and profitability drivers and enhance the organisations presence and reputation within the general insurance industry. Deliver channel value proposition to build and cement relationships in portfolio of binder brokers.

Job Objective

• Execution of the Outsourced Business Solutions growth and profitability drivers and enhance the organisations presence and reputation within the general insurance industry.
• Deliver profitability and growth targets by ensuring that services and solutions provided to the binder holder brokers within the candidate’s portfolio meets or exceeds defined service level agreements.
• Deliver on coordinated business development opportunities.
• Support the Senior Relationship Manager make and deliver presentations to binder brokers to ensure alignment of broker and insurer goals and objectives and clearly present the economic result of the business relationship between the two parties.
• Ensure statutory and legislative knowledge is always current in order to resolve binder broker issues and queries, customer complaints.
• Be able to advise the business on corrective solutions to mitigate compliance and business risks and to improve the customer experience whilst complying with governance requirements.
• Ensure adherence to binder contract rights and obligations, organisational policies, practices and procedures.
• Ensure binder audit findings are remediated within agreed timelines.
• Ensure a consistent, detailed understanding amongst all team
• members of the business development targets, goals, performance levels, products, business rules and conditions.
• Drive opportunities to improve and expand product and service offerings.
• Collaborate with Centre of Excellence Underwriting, Sales a and Services Operations and Claims to develop or enhance the current underwriting strategy with the intent to manage the risk and quality of the business being underwritten, while driving growth targets.
• Proactively monitor sales trends and identify and implement corrective actions as required.
• Lead the implementation of measures that monitor the quality and speed of services provided to brokers / customers.
• Drive new business by managing quotations and conversion ratios to guide conversations / provide status updates.
• Agree and drive targets with binder brokers to achieve growth and profitability budgets
• Identify cross & up selling opportunities across all products.

Minimum Requirements

• Grade 12 with Insurance Level IV qualification. 
• Relevant tertiary qualification would be advantageous
• 5 – 8 years' experience in Underwriting and leading a team of Portfolio Managers.
• 3 – 5 years' experience in insurance sales.

Closing Date

• 6 May 2021