Established in 1970, Unique Personnel Recruitment Agency has consistently delivered a friendly and professional employment service for more than 35 years of operational excellence. Our main focus has traditionally been in Gauteng, South Africa, but since the implementation of new innovations we now recruit nationally and globally. As a result it's not surpri...
Our client's sites are some of the most popular on the internet, consistently staying in Alexa's list of top websites for the countries they operate in.
As a VIP Account Manager , you will build and maintain strong relationships with our high-value clients, ensuring their satisfaction and overall experience.
You will be responsible for providing personalized and tailored services to our VIP clients, resolving inquiries, requests or issues, fostering customer loyalty, retention and maximizing revenue.
The VIP Account Manager will collaborate with different internal teams across the business.
Responsibilities:
Building and maintaining strong relationships with VIP customers with the objective of retention and identifying opportunities to enhance their experience;
Providing proactive support to VIP players, ensuring their needs are met promptly and effectively;
Monitoring VIP player activity and engagement and working on VIP specific campaigns and promotions;
Responsible for analysing data and internal reporting;
Working closely with internal departments to ensure seamless communication and execution of processes, leading to best-in-class experience for VIPs;
Staying updated with industry information, policies, and regulations in the iGaming sector;
Ensuring data security;
Requirements:
Previous experience as an Account Manager within the iGaming industry;
Excellent communication and presentation skills;
Outstanding problem-solving skills with a proactive approach;
Have the ability to work under pressure, in a team environment and able to multitask with projects and tasks and adjust quickly to change and able to focus on new priorities;
Strong drive to achieve and exceed targets;
Willingness to work weekends;
Fluency in English
Benefits
Quarterly performance bonuses
Flexible working hours
Top-of-the-line equipment
Referral bonuses
28 days paid annual leave
Highly talented, dependable co-workers in a global, multicultural organisation
Our teams are small enough for you to be impactful
Our business is globally established and successful, offering stability and security to our Team Members
Inherent Requirements
Building and maintaining strong relationships with VIP customers with the objective of retention and identifying opportunities to enhance their experience;
Providing proactive support to VIP players, ensuring their needs are met promptly and effectively;
Monitoring VIP player activity and engagement and working on VIP specific campaigns and promotions;
Responsible for analysing data and internal reporting;
Working closely with internal departments to ensure seamless communication and execution of processes, leading to best-in-class experience for VIPs;
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