Remote VIP Account Manager - International at Unique Personnel

Job Description    

• Our client's sites are some of the most popular on the internet, consistently staying in Alexa's list of top websites for the countries they operate in.
• As a VIP Account Manager , you will build and maintain strong relationships with our high-value clients, ensuring their satisfaction and overall experience.
• You will be responsible for providing personalized and tailored services to our VIP clients, resolving inquiries, requests or issues, fostering customer loyalty, retention and maximizing revenue.
• The VIP Account Manager will collaborate with different internal teams across the business.

Responsibilities:

• Building and maintaining strong relationships with VIP customers with the objective of retention and identifying opportunities to enhance their experience;
• Providing proactive support to VIP players, ensuring their needs are met promptly and effectively;
• Monitoring VIP player activity and engagement and working on VIP specific campaigns and promotions;
• Responsible for analysing data and internal reporting;
• Working closely with internal departments to ensure seamless communication and execution of processes, leading to best-in-class experience for VIPs;
• Staying updated with industry information, policies, and regulations in the iGaming sector;
• Ensuring data security;

Requirements:

• Previous experience as an Account Manager within the iGaming industry;
• Excellent communication and presentation skills;
• Outstanding problem-solving skills with a proactive approach;
• Have the ability to work under pressure, in a team environment and able to multitask with projects and tasks and adjust quickly to change and able to focus on new priorities;
• Strong drive to achieve and exceed targets;
• Willingness to work weekends;
• Fluency in English

Benefits

• Quarterly performance bonuses
• Flexible working hours
• Top-of-the-line equipment
• Referral bonuses
• 28 days paid annual leave
• Highly talented, dependable co-workers in a global, multicultural organisation
• Our teams are small enough for you to be impactful
• Our business is globally established and successful, offering stability and security to our Team Members

Inherent Requirements    

• Building and maintaining strong relationships with VIP customers with the objective of retention and identifying opportunities to enhance their experience;
• Providing proactive support to VIP players, ensuring their needs are met promptly and effectively;
• Monitoring VIP player activity and engagement and working on VIP specific campaigns and promotions;
• Responsible for analysing data and internal reporting;
• Working closely with internal departments to ensure seamless communication and execution of processes, leading to best-in-class experience for VIPs;