Rental and Service Technician - East London, South Africa at Arjo

Essential Duties and Responsibilities:

Rental Technician

• Ensure delivery, installation, and collection of rental equipment within company SLA and 4-hour turnaround time.
• Perform troubleshooting, fault-finding, and repairs on rental pumps and mattresses, including accurate completion of service job cards.
• Manage inventory of rental spares within the depot and conduct regular cycle counts and stock takes.
• Provide installation training to end users.
• Maintain adequate stock in the service vehicle to ensure efficient turnaround.
• Operate and maintain the company vehicle in a lawful manner and in compliance with company policies.
• Be available for 24-hour call on a rostered basis or as instructed.
• Handle and clean products in accordance with company infection control policies.
• Assist in the decontamination process for pumps and mattresses when required.
• Advise management on market trends and developments.
• Take reasonable care for personal safety and that of others by reporting hazards, accidents, or incidents to the supervisor.
• Build and maintain strong relationships with customers in hospitals, aged care facilities, clinics, and similar environments.
• Perform other relevant duties as requested.

Service Technician

• Service and repair Arjo equipment to full working capacity, including PAC and IPC systems.
• Plan and execute all service backorders.
• Schedule and attend service callouts promptly.
• Deliver in-house and external product training as required.
• Complete job cards for all service repairs, warranty work, and labour jobs.
• Conduct service assessments in hospitals or as requested by Regional Field Service Technicians.
• Capture and maintain accurate data and records of assessments.
• Diagnose and troubleshoot technical issues efficiently and within required timeframes.
• Plan and execute country trips to outlying areas for assessments, repairs, and service-related queries.
• Maintain high standards of service and technical support for all customers.
• Manage stock control effectively for planned repairs and services.
• Complete warranty repairs and submit inspection reports to QRC.
• Carry out field actions as directed by the Quality Team.
• Assist with in-house service-related queries and requirements.
• Perform disassembly and reassembly of products internally or externally as needed.
• Maintain strong customer relationships through professional interaction.
• Prepare and submit daily activity reports and forward planners.
• Collaborate closely with Regional Field Service Technicians on regional plans, strategies, and execution.
• Keep service tools in good working condition.
• Perform all duties in compliance with ARJO SOP standards.

Administrative Duties:

• Complete installation and cancellation documentation accurately.
• Prepare and submit daily activity reports.
• Maintain transaction logs for all assets, including bed days, contracts, serial numbers, service records, and contact details.
• Validate and update assessment data reports and quotations.
• Submit weekly planners and update daily task reports with relevant outcomes and required actions.
• Ensure timely submission of job cards, invoices, and delivery notes.
• Manage email communication for NCRs, delivery notes, and other related documentation.

Quality System Duties and Responsibilities:

• Build Quality into all aspects of their work by maintaining compliance to all quality requirements.
• Maintain high level of compliance and adherence to all quality regulations

Knowledge and Experience:

• Grade 12 or equivalent qualification.
• 1–2 years of relevant work experience.
• Previous technical service and repair experience.
• Valid driver’s license with experience in driving and maintaining a company vehicle.
• Ability to work independently and manage tasks effectively.
• Availability for standby duty after hours during weekdays and weekends.
• Strong customer service orientation.
• Excellent communication and collaboration skills.
• Proficiency in MS Office applications.

Personal Qualities:

• Energetic
• Team worker & player
• Excellent time management skills
• Adhere to policies and procedures
• Punctual
• Well spoken
• Well presented