Rental Technician (Fixed Term Contract – Permanent) at Arjo

• The purpose of the Rental Technician is to ensure the successful and efficient performance for Rental Operations (including Rental technicians and Rental Laundry). This requires the Rental Technician to supply rental systems to the end-users, up-lift and disinfect/clean the used systems to ensure quick turn-around and availability.

As the Rental Technician (Fixed Term Contract – Permanent) you will be responsible for:

Essential Duties and Responsibilities:

Delivery, Installation, Cancellation and Collection Duties

• Delivery, installation and collections of rental systems (pumps and mattresses) completed with the highest level of skill / customer service and within the companies SLA time frames of 4 hours
• Build strong relationships with customers in hospitals, aged care facilities, clinics, etc.
• Troubleshooting/fault-finding, on Medical Pumps and Mattresses
• Adequate stock maintained in vehicle for efficient service turnaround
• Maintain Vehicle in a lawful manner and in accordance with Company Policies
• Be available for 24 Hour call on a rostered basis or as instructed if required
• Perform Other relevant duties as requested
• Advise management of trends and developments in the market.
• Conduct daily cycle counts and stock take
• Safe storage and use of laundry agents including correct cleaning agents used in correct quantities for each task
• Cleaning and decontamination of used assets (Rental pumps and mattresses) using industrial washing machines and prescribed chemicals
• Testing of cleaned/disinfected assets, doing fault finding and reporting of any faults and damage to the assets
• Packing of assets which passed the tests, ensuring sufficient available stock for Rental technicians
• Handle & clean  products in accordance with Company Infection Control policy
• To keep laundry area clean and free from hazards.
• Conduct regular cycle counts, stock takes and tagging of systems with serial numbers
• Assist with other rental activities on the field and in the office when needed
• Ensure corrective PPE and clothing attire is used

Administrative Duties:

• Completing of Installation & Cancellation documentation, uploading the data on the data capturing system.
• Completing of daily asset count books.
• Completing of laundry asset checklists
• Assist with completing Installation and cancellation forms when assisting field technicians
• Completion of daily laundry cleaning log
• Completion of asset count books and serial number issuance register
• Other administrative duties where need be

Quality System Duties and Responsibilities:

• Build Quality into all aspects of their work by maintaining compliance to all quality requirements.

Knowledge and Experience:

• Grade 12 or equivalent.
• At least 1-2 years’ work experience
• Customer Service Orientated
• Valid driver’s license and experience in driving and maintaining a company vehicle
• Ability to work independently
• Must be available to work standby after hours during weekdays and on weekends

Personal Qualities:

• Energetic
• Team worker & player
• Excellent time management skills
• Adhere to policies and procedures
• Punctual
• Well spoken
• Well presented