Resource Manager at Nedbank

Job Purpose

• To build management foundation and to deliver operational excellence and productivity through a team of team leaders and technology managers.

Job Responsibilities

• A Resource Manager will focus on how a particular engineering discipline within the organisation is performed. 
• Where Multiple profiles make up an engineering discipline, the Resource Manager will need to work to ensure 
• that these different profiles work together to ensure the success of this discipline.
• A Resource Manager will ensure that a particular engineering discipline is performed in a consistent way across all Asset Groupings and Journeys.
• A Resource Manager will ensure that the way a particular engineering discipline is performed is matured over time so that the Engineering Organisation becomes more effective and efficient. As new trends evolve in the industry, where appropriate these best practices will be adopted and implemented by the Chapter.
• A Resource Manager will ensure that the Engineering organisation has sufficient capacity to meet the organisational demand around a particular engineering discipline. Where necessary relationships will be established with Nedbank’s Smart Sourcing partners to allow the Engineering organisation to scale (up or down) to meet the demands on this role. 
• A Resource Manager will ensure that the Engineering organisation has sufficient internal IP across a particular engineering discipline and will have active Talent Management plans in place to continually grow this IP.
• All resources in the Engineering organisation will be line managed by a Resource Manager.
• A Resource Manager will supply resources to each of the Asset Groupings / Journeys as required. These resources may be internal or external.
• When employing a new resource into a particular role, the relevant Resource Manager will be accountable for evaluating the resource and making the appointment. This will be applicable to both Internal and External resources.
• The performance review of each resource will be done by the Resource Manager. The resource will be rated by the Asset / Journey they have been allocated too. The Resource Manager will then pull it together (including contributions at chapter level) and produce an overall rating based on what was agreed up front with the resource. Where performance issues are identified, the Resource Manager will get involved in addressing the issue.
• A Resource Manager needs to ensure that optimal use is made of all the resources assigned to it, and that the necessary financial recoveries are achieved by each resource.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees
• Matric / Grade 12 / National Senior Certificate

Minimum Experience Level

• 10+ years IT Operations Experience 
• 5+ years in People Management

Technical / Professional Knowledge

• Governance, Risk and Controls
• Organisational behaviour theory
• Principles of project management
• Relevant regulatory knowledge
• Stakeholder management
• Strategic planning
• Talent management
• Business writing skills
• Management information and reporting principles, tools and mechanisms
• Client Service Management

Behavioural Competencies

• Building Partnerships
• Customer Focus
• Decision Making
• Facilitating Change
• Inspiring others
• Business Acumen
• Building Organizational Talent
• Compelling Communication