Retention Consultant at Momentum

Introduction

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Metropolitan provides practical financial solutions for people, communities and businesses. Visit us at www.momentummetropolitan.co.za

Role Purpose

The retention consultant must possess excellent client retention focus by providing competent, efficient and accurate service to both clients and business in accordance with the Momentum Insure (MI) retention strategy. This individual will also be required to handle cancellations effectively in order to identify problems and prevent further cancelations and through this support the MI retentions strategy. Operational efficiency and meeting deadlines is a critical component of this role.

Requirements

• Matric/Grade 12
• NQF 5 as required/ equivalent qualification and or
• FAIS Credits (min 32 in personal short term insurance) prior to 2010 or Full qualification as required, in commercial and personal insurance)
• FAIS specific qualifications RE5
• 3 Years’ Experience in Short Term Insurance Industry
• 1 Years’ Experience in retention

Duties & Responsibilities

• Communicate with clients who have indicated an intention to cancel their insurance with a view to retaining these clients
• Analyze clients portfolio in terms of loss ratio, rate etc. to assess whether client can be retained within the retention guidelines
• Accept full responsibility for all telephone calls, emails and messages to the department relating to retention.
• Timeous completion of any accompanying transaction whether by computer or otherwise stipulated.
• In depth knowledge of in-house policy wordings, including that of competitors
• Maintaining and building client relationships
• Thorough knowledge of products
• Retention of current client portfolio

Competencies

• Thorough understanding of the Personal insurance industry
• Thorough understanding of business principles
• Interpersonal Skills
• Ability to handle conflict
• Negotiation skills
• Problem solving skills
• Technical Retail Acumen
• Portfolio Management
• Risk awareness
• Cross selling
• Extensive knowledge of the Short Term Insurance Industry