Retention Specialist at MiWay Insurance Limited

What will you do?

• At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when  it's inspired by humans by you.
• Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things. 
• We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.
• Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company.

What will make you successful in this role?

Minimum Qualification Required

• Grade 12/Standard 10/NQF 4 
• Relevant FAIS 

Minimum Experience

• At least 2 years of experience in a call centre for STI personal lines
• Personal lines retention experience will be advantageous

Deliverables include, but will not be limited to

• Motivation from your team manager.
• Grade 12/ Standard 10/ NQF 4
• RE 5 
• FAIS Fit and proper or more than 2 years under supervision period left
• Analytical
• Excellent product Knowledge of MiWay’s Products
• Broad knowledge of MiWay as a company and what the differentiators to the industry are.
• A good attendance record is a must
• Great performance track record on your measures
• Flexible
• Tenacity to retain clients
• Great negotiation skills
• Good knowledge of the Industry and competitors will be an advantage
• Excellent Verbal and communication skills
• Self-motivated
• Ability to Multitask

Competencies Required

• Computer literacy 
• Knowledge and Skills
• Customer Service
• Team Support
• Administration
• Quality, compliance and accreditation