Risk Agent at LulaBet

• This is an exciting opportunity to join the Risk Department as a Risk Agent, where you will play a vital role in monitoring account activity, managing risk exposure, and upholding fair trading practices. You will be responsible for identifying, investigating, and reporting suspicious account management, exploitative sports and casino play, syndicate activity, bonus abuse, and AML/FIC compliance. The role requires strong analytical skills, attention to detail, and an understanding and experience in iGaming.

Key Responsibilities:

• Ensure full compliance with the National Gambling Act, Financial Intelligence Centre Act (FICA), and other relevant regulations.
• Maintain up-to-date knowledge of company policies, procedures, and regulatory requirements.
• Review accounts to verify customer legitimacy, including identity verification and betting legitimacy.
• Audit user accounts and analyse betting patterns to detect suspicious or unusual activity, anomalies and prohibited activity such as bonus abuse, multi-accounting, identity theft, money laundering, and account manipulation or fraudulent behavior.
• Conduct transactional monitoring by reviewing account histories, deposit/withdrawal patterns, and betting activity to ensure compliance with company policies.
• Review and report on all alerts from Risk Management Software.
• Develop and implement risk mitigation strategies to minimize exposure and maximize profitability.
• Monitor competitor pricing and market movements to maintain a competitive edge.
• Generate daily, weekly, and monthly reports on trading activity, risk exposure, and profitability. Monitor high-value customers and apply tailored risk management strategies as needed.
• Stay updated on industry trends, market shifts, and emerging technologies.
• Assist Marketing and Retention teams with VIP services and bonusing.
• Liaise with the MTS and relevant software providers.
• Investigate escalations from Customer Support and Payments team, tracking and reporting findings.
• Review and investigate Patron disputes and complaints, and report accordingly.
• Provide administrative support, including maintaining records, statistical reports, policies, and procedures.

Qualifications
Essential Requirements:

• Matric / Grade 12 (A relevant tertiary qualification would be advantageous)
• Minimum of 3 years’ experience in an iGaming/Sports betting environment.
• Strong risk analysis experience and organizational and multitasking abilities.
• Knowledge of the South African regulatory framework.
• Understanding of bookmaking theory, casino products, and sports betting.