Rope Access Level 3 Technician- KwaZulu-Natal at Ecowize Group

Key Responsibilities:

Customer Focus:

• Set up and action a clear plan with the customer for successful execution of the job which includes safety compliance, equipment and resources.
• Complete site inspections to ensure services can be completed according to customer specifications.
• Actively listening to the customer’s needs through driving customer satisfaction by ensuring team performs specialized cleaning services timeously.
• Implement completion documents ie. Handover documents, cleaning reports , certificates, cleaning verification documents
• Covert new customers to repeat / regular business opportunities

Asset Care:

• Ensure regular training is conducted to ensure team is educated on procedures and correct use of rope access and cleaning equipment.
• Place emphasis on preventative actions to eliminate damages. 
• Coordinate required activities regarding training or maintenance with relevant service providers. (internal or external) 
• Ensure all high-level equipment is inspected and meets the required regulatory / compliance checks and certification is kept up to date.
• Ensure vehicle and trailer pre-inspection checklist are completed before and after use. Log books to completed and trips to be recorded.
• Ensure all general equipment, brush ware and ladders are in good working condition, cleaned and are safe prior to use.  
• Be accountable for all equipment and ensure equipment is returned in good order after each service.
• Ensure all necessary precautions  are put in place to identify and reduce / eliminate risk of damage to customers equipment.
• Take accountability for damage claims where we are found to be liable / negligent after a detailed investigation.

People Focus:

• Manage Individual Performance by setting own development goals with line manager.
• Be responsible and accountable for all performance activities. 
• Ensure Supervisors are supported and equipped to make informed decisions. 
• Coach and mentor Supervisors.
• Hold team accountable for output.
• Assist team with solving problems at and encourage team to create alternative solutions.
• Take ownership of difficult situations and drive constructive conversations to ensure a feasible outcome.
• Manage workplace climate and culture.
• Take appropriate corrective action when behaviour is not in line with the Ecowize Values.
• Provide regular constructive feedback to teams and individuals to drive improvement.
• Action required disciplinary process and inform Group IR Manager of all serious transgressions. 
• Identify talent within team and action succession plans.
• Assist Supervisors in their personal development as well as their teams.

Quality Focus:

• Draft cleaning / operating procedures relevant to specific tasks at hand. E.g. High level cleaning, confined space entry, etc.
• Ensure regular training is conducted to educate the team on food safety compliance, relating to procedures and documentation.
• Take initiative to continually improve existing food safety systems and methods of work.
• Lead quality inspection with customer to ensure high standard of cleaning is complete during each specialized cleaning service

Business Development:

• Collaborate with other divisions and generate leads. Identify new convertible leads to support new reoccurring revenue
• Upsell to existing customers by expanding on bundled offerings and other specialized services.
• Identify marketing collateral / needs. Ie brochures, advertising, social media

Financial Focus:

• Ensure costing template is completed when doing surveys where relevant on new leads / upselling opportunities
• Manage stock levels effectively by managing consumables correctly.
• Minimize wastage of chemicals & consumables.
• Investigate and find efficiencies to drive costs down, generate savings.
• Ensure consistent review of Wage costs, Headcount actual vs costing, Ensuring expenses are aligned to costing e.g. PPE, Accessories, chemicals are within cost per job and Post Mortem review of job to ensure profitability of job. I.e.. Cost vs actual
• Compliance Focus:
• Ensure compliance with all Occupational Health and Safety regulations.
• Ensure customer safety file is completed and in line with requirements and expectations.
• Ensure ECOWIZE safety file is completed and in line with statutory requirements and company policies and procedures.
• Ensure all team members’ training for working at heights, equipment for working at heights are in place and in accordance with latest statutory requirements. All medicals and certificates of fitness to be valid at all times.
• Set up meetings with Area Manager and team to address risks and compile action plan.
• Attend monthly safety meetings with Area Manager and Ecowize SHEQ manager.
• Compliance to the Protection of Personal Information Act (POPIA).  Ensure Site managers are safeguarding all personal information and password access to information on site in line with company POPI Compliance Policy.

Innovation Focus:

• Keep up to date with innovative solutions pertaining to our customers and our own industry.
• Share innovative ideas within the team and Area Manager

Requirements

• Grade 12
• Rope Access Level 3 certification
• Fall Arrest certification.
• SAMTRAC Qualification will be advantageous.
• Previous experience with Rope Access and Working at Heights
• Knowledge of the FMCG, food production and or cleaning industry