Sales Administrator at Sappi

As a Sales Administrator, you will be responsible for:

Customer Service and Order Management:

• Acting as the primary point of contact for customers, addressing inquiries, resolving issues, and managing expectations promptly and professionally.
• Processing and managing customer orders accurately, ensuring adherence to delivery timelines and resolving any potential conflicts.
• Determining Estimated Time of Delivery (ETD) based on customer requirements and vessel availability, aligning with agreed procedures.
• Collaborating closely with internal teams, including sales, production, logistics, and finance, to coordinate order fulfillment and address customer-related issues.
• Liaising with the Planning Department to allocate resources, secure block space, and prioritize urgent orders.

Logistics and Documentation:

• Timely release of orders to the shipping department for booking and shipment.
• Proactive communication with customers regarding order status, shipping updates, and any potential delays.
• Managing customer accounts, including capturing detailed shipping information and maintaining accurate records.
• Investigating and resolving customer complaints, working with internal teams to identify root causes and implement corrective actions.
• Identifying opportunities to improve customer service processes and suggesting enhancements to streamline operations.
• Maintaining accurate customer records and documentation in SAP.
• Staying up-to-date with industry trends, market dynamics, and customer requirements.

Financial and Administrative Tasks:

• Preparing pro-forma invoices and ensuring accurate documentation from freight forwarders.
• Consolidating required export documentation and submitting them to relevant stakeholders within agreed timelines.
• Adhering to Letter of Credit (LC) requirements and deadlines.
• Maintaining a digital filing system for easy access to customer documents.
• Ensuring that acceptable Letters of Credit are in place or that adequate credit exists on customer accounts.

Sales and Operational Support:

• Assisting the Sales Manager with new account setups and monthly sales forecasts.
• Actively participating in Sales and Operations Planning (S&OP) meetings to align sales and operations strategies.

What are we looking for?

• Bachelor's degree in business administration, marketing, or a related field (preferred).
• 5 years Customer Service experience with order capturing, tracking orders to meet customers’ demands within a manufacturing/technical environment (specifically on the outbound Supply chain)
• 2 years’ experience using SAP/APO, SAP DPE, SAP CSR, SCM and BW advantageous
• Ability to prioritize and handle multiple responsibilities
• Skilled in conflict resolution with the ability to proactively manage customer’s conflicts
• Proficient in MS Office (i.e. Excel pivot tables)