Sales and Traffic Agent at Turkish Airlines

To carry out Reservation/Booking, Ticket Sales, Information and Passenger Traffic (Check-in, Manifest preparation) services at the Sales Office / Airport Office or at both, as designated by Managers.

•         Calculates the fare and arranges the route as per requests of the passengers; provides information to the passengers in relation to schedule, fares (APT-ABC); and ensures the required coordination.
•         Performs reservation/booking for the passengers applying to the counter, in person; uses CRT, and performs ticketing.
•         Issues tickets for Domestic and International lines, MCOs (Manual Change Orders), Excess Baggage Ticket; changes such tickets; and performs the processes in relation to return of the same.
•         Performs Endorsement and Rerouting processes.
•         Welcomes the aircraft; and ensures coordination and communication by and between the crew, handling agent, catering, cleaning, air traffic, customs and immigration.
•         Ensures that all daily flight documents are prepared in full and complete; places the orders for daily catering service; and keeps any and all kinds of records in relation to the flights.
•         Performs reservation/booking; and files the post-flight documents accurately and in full; and performs statistical actions in respect of the flight coupons.
•         In respect of processes for Lost Baggage, ensures that any lost baggage is found and delivered to their owners, by ensuring coordination with the handling agent.
•     Reports and registers any operational income-cost-financing and financial statistical information to the relevant IT systems such as SAP, ERP, DOP as required by the Management.

Desired Skills & Experience

•         Minimum high school graduation
•         Permanent residence permit in the respective country (The Company will not provide or assist with work permits)
•         Experience in civil aviation or tourism (min 1 year)
•         The ability to cope with situations that create pressure
•         Must be fluent in English and local languages.
•        English writing skills are essential.  
•         Availability to work in shifts, including overnight
•         Being a team player
•         Ability to handle multiple tasks simultaneously
•         Good knowledge and experience of a major Computer Reservations System
•         Strong oral and written communication skills
•         Sense of responsibility
•         Ability to make decisions accurately and effectively