Sales Assistant Video Entertainment at The South African Broadcasting Corporation (SABC)

PURPOSE OF THE POSITION

• To provide a support service to the Sales Segment function by working closely with the National Sales Manager (and where relevant Regional Sales Managers), Key Account Executives and Account Executives Sales in order to assist with the maximization of revenue.

MAIN OBJECTIVES (KEY PERFORMANCE AREA)
JOB OUTPUTS AND RESPONSIBILITIES OF THIS POSITION

KEY PERFORMANCE INDICATOR

OFFICE COORDINATOR

• Building and maintaining a network internally and externally to ensure prompt and efficient delivery.
• Answer telephone calls and assist customers.
• Direct sales leads to appropriate member of sales team.
• Liaise with clients – deal with client enquiries, purchase orders, SBD / Vendor forms.
• Respond to emails and other forms of correspondence.
• Follow-up on material and fighting instructions
• Promote and sell products and services.
• Explain promotional offers.
• Liaise with all internal stakeholders/departments for sales and after sales.
• Assist with Trade Marketing Initiatives when applicable.
• Update and maintain client database.
• Accurate storage and quick retrieval of information and documentation.
• Ensure all client information is correct in conjunction with the VE Sales Team.
• SAP Purchase Requisitions and Service Entry Sheets.
• Travel arrangements on SAP for all staff (Flights, accommodation, car hire)
• Ordering of stationery for the whole department via SAP.
• Handle all queries and complaints from clients and escalate.
• Answer questions about platforms and services rendered.
• Obtain and listen to audio/visuals and send to Sales Teams across all Provinces allocated to VE Sales.
• Collect data from various key internal business stakeholders and complete quarterly sales meeting data templates and presentations.
• Track sales expenses.
• Retrieve figures for sales reports input.
• Retrieval of daily and weekly tracking of bookings (Internal Sales Role).
• Management of Department’s budget i.e. moving of funds for travel, stationery and
• Refreshments.
• Liaise with procurement.
• Manage teams’ diaries.

ADMINISTRATION

• Prepare deals management documentation and obtain required signatures i.e. term sheets, Signiflow loading
• Arrange and organize meetings, workshops, events, conferences etc.
• Pre-plan quarterly reviews appointments both internal and external.
• Minutes taking and distribution weekly staff meetings.
• Filing, Scanning & E-mail.
• Facilitate and understand information to ensure thorough knowledge of the agency business and platforms.
• Liaise with the agency team regarding all work around commitments and tracking of various clients.
• Accurate and consistent usage of all sales management systems e.g. CRM & SAP to manage the sales processes end to end.
• Work with the compilation the National Sales Manager on the quarterly reviews and negotiation documentation, on client history in preparation for reviews or negotiations.
• Provide feedback to Senior Management & Client monthly with regards to tracking of commitments.

STAKEHOLDER MANAGEMENT

• Follow up on all correspondence from clients and adherence to deadlines.
• Compile all Submissions and Term Sheets within respective portfolios as well as manage the long form contract process.
• Update electronic contracts register/commitment book monthly.
• Sound administration as well as weekly and monthly status reporting.
• Conduct a minimum number of client visits as agreed with respective line Manager.
• Develop and maintain effective working relationships with internal and external clients.
• Maintain after sales service by following up to ensure client satisfaction and future business within an agreed time frame directed by senior management. 
• Prepare the Deal Evaluation, business case and secure approval.

INHERENT REQUIREMENTS

FORMAL QUALIFICATIONS:

• A relevant higher education qualification (Higher Certificate or National Certificate) at NQF Level 6 or above; and/or
• Additional accredited courses or certifications in Media, Digital Marketing, Sales, or other related fields at a minimum of NQF Level 6. 

EXPERIENCE:

•  2-4 number of years of sales/ sales experience, (media sales environment advantageous).

KNOWLEDGE AND SKILLS

• Computer literacy (Ms Office)
• Demonstrate understanding of governance prescripts. (if internal)
• Demonstrate communication skills (verbal and written)
• Passion for broadcasting and media
• Customer Service orientated
• Establish and maintain relationships
• Quality orientated with attention to detail
• Problem solving ability
• Proactive and action-orientated
• Numerate
• Demonstrate planning and organizing skills
• Ability to work under pressure and to multi-task
• Listening skills

ATTRIBUTES

• Exceptional communication skills
• High energy levels
• Strong initiative and drive (positive and self-motivated)
• Willingness to take calculated risks.
• Adaptable/multi-task
• Strategic in thinking and outlook
• Resilient 
• Exercises sound judgement - particularly under pressure
• Unwavering in the pursuit of goals - but is aware of risks, monitors progress and is not afraid to change course when needed.
• Approachable and accessible
• Successful at building and maintaining relationships, internally and externally.
• Commitment to support and execute overarching business strategy.
• Innovative and proactive
• Responsible and reliable
• Team Player