Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Aug 9, 2019
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Old Mutual Limited (OML) is a premium African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries.


    Read more about this company

     

    Sales Consultant

    •     Handle incoming and outgoing sales calls in accordance with predetermined schedules, campaigns and targets.
    •     Telephonically guide customers through the product offering, pricing, terms and conditions.
    •     Provide accurate and efficient quotation/s to customers.
    •     Maintain an agreed lead to sale ratio.
    •     Maintain an agreed lead to quote ratio.
    •     Maintain an agreed quote to sale ratio.
    •     Required to work shifts as scheduled.
    •     Manage all allocated leads.
    •     Sell according to agreed targets for the day.
    •     Maintain a 90% QA average on all calls.
    •     Accurately and efficiently capture all customer data.
    •     Finalise calls at point of contact, where possible.
    •     Forward accurate policy documents to customers within mandated timeframes.
    •     Deal with all customers in a professional manner in strict accordance with businesses culture, products and quality standards.
    •     Manage time and workloads to ensure that deadlines and targets are met.
    •     Demonstrate an excellent knowledge of the business product offerings, campaigns, rules and conditions in order to recommend the right solution to the customer.

    Quality service delivery

    •     Provide customer services in line with quality and performance standards.
    •     Build positive customer relations and solve or escalate customer queries and complaints.
    •     Gather feedback on customer satisfaction and report to the relevant parties.
    •     Proactively suggest improvements in customer service and relations where applicable.
    •     Contribute to a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.

    Cost control and governance adherence

    •     Proactively ensure use of time, of resources, money, materials or equipment is in line with organisational policies and procedures.
    •     Comply with corporate governance policies, procedures and standards.
    •     Operate within agreed mandates.

    Quality people practices

    •     Align own behaviour with the organisation culture and values.
    •     Share and transfer product, process and systems knowledge to colleagues.
    •     Collaborate and work with the iWYZE team to deliver required service levels.
    •     Actively participate in the iWYZE team to ensure functional balanced scorecard objectives are achieved.
    •     Ensure achievement of own performance objectives.
    •     Actively share information with other team members regarding successes, issues, trends and ideas.
    •     Actively participate in own professional development and career path.

    Job Requirements

    •     Grade 12
    •     Appropriate insurance qualification (FAIS & RE non-negotiable)
    •     2 years’ experience working in a call centre. Long Term Insurance experience would be advantageous.

    Method of Application

    Interested and qualified? Go to Old Mutual on careers.ominsure.co.za to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Old Mutual Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail