• Posted: August 9, 2019
    Deadline: Not specified
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  • Old Mutual Limited (OML) is a premium African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries.
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    Sales Consultant

    •     Handle incoming and outgoing sales calls in accordance with predetermined schedules, campaigns and targets.
    •     Telephonically guide customers through the product offering, pricing, terms and conditions.
    •     Provide accurate and efficient quotation/s to customers.
    •     Maintain an agreed lead to sale ratio.
    •     Maintain an agreed lead to quote ratio.
    •     Maintain an agreed quote to sale ratio.
    •     Required to work shifts as scheduled.
    •     Manage all allocated leads.
    •     Sell according to agreed targets for the day.
    •     Maintain a 90% QA average on all calls.
    •     Accurately and efficiently capture all customer data.
    •     Finalise calls at point of contact, where possible.
    •     Forward accurate policy documents to customers within mandated timeframes.
    •     Deal with all customers in a professional manner in strict accordance with businesses culture, products and quality standards.
    •     Manage time and workloads to ensure that deadlines and targets are met.
    •     Demonstrate an excellent knowledge of the business product offerings, campaigns, rules and conditions in order to recommend the right solution to the customer.

    Quality service delivery

    •     Provide customer services in line with quality and performance standards.
    •     Build positive customer relations and solve or escalate customer queries and complaints.
    •     Gather feedback on customer satisfaction and report to the relevant parties.
    •     Proactively suggest improvements in customer service and relations where applicable.
    •     Contribute to a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.

    Cost control and governance adherence

    •     Proactively ensure use of time, of resources, money, materials or equipment is in line with organisational policies and procedures.
    •     Comply with corporate governance policies, procedures and standards.
    •     Operate within agreed mandates.

    Quality people practices

    •     Align own behaviour with the organisation culture and values.
    •     Share and transfer product, process and systems knowledge to colleagues.
    •     Collaborate and work with the iWYZE team to deliver required service levels.
    •     Actively participate in the iWYZE team to ensure functional balanced scorecard objectives are achieved.
    •     Ensure achievement of own performance objectives.
    •     Actively share information with other team members regarding successes, issues, trends and ideas.
    •     Actively participate in own professional development and career path.

    Job Requirements

    •     Grade 12
    •     Appropriate insurance qualification (FAIS & RE non-negotiable)
    •     2 years’ experience working in a call centre. Long Term Insurance experience would be advantageous.

    Method of Application

    Interested and qualified? Go to Old Mutual on careers.ominsure.co.za to apply
  • Send your application

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