Sales Enablement Specialist at GBS

JOB RESPONSIBILITIES:

Ensure Sales processes are revised and effective to achieve sales targets.

• Continuously review current process within the sales departments
• Provide recommendations to improve current processes.
• Ensure processes are documented.

Sales optimization

• Partner with Sales Leaders to enhance team productivity by identifying gaps within the campaigns.
• Optimize sales reports for departments.
• Providing solutions and system recommendations to close the gaps within the campaigns.
• Listen to calls and provide feedback to improve sales performance when required.

Providing support to the sales departments.

• Assisting with launching POC's. 
• Ensuring POCs feedback and stats are provided to the business.
• Provide suggestions on POCS.
• Work closely with the relevant departments for POCs.
• Support and assist sales team with new reports (testing and training)
• Be the bridge for sales and support departments.

Reporting and Analyzing

• Be the bridge for sales and support departments.
• Support and assist sales team with new reports (testing and training)
• Analyzing sales stats.
• Ensuring reporting is accurate and delivered within the timelines agreed.
• Analyse dialler stats
• Recommend suggestions based on findings.
• Support the business operations in the following areas:
• Accurate Reporting
• Automation of manual processes
• Analytical feedback to improve business productivity.    

MINIMUM REQUIREMENTS:

• Matric
• Minimum 2 - 3 years experience as a Sales Enablement specialist / sales operations within a call centre environment
• Solid understanding of the various processes and procedures within a sales environment
• Prior experience using Vicci advantageous
• Proficient in MS Office with advanced skills in Excel (Formulas / Pivots / VLOOKUP etc.)
• Prior experience using reporting tools for generating and analyzing reports