Sales Executive: External (Port Elizabeth) at Mustek Limited

Responsibilities:

Sales and Business Development

• Achieve 100% of Gross Profit Target by the end of each month (Epicor).
• Maintain and develop relationships with existing customers via customer visits and meetings, telephone calls, emails, and other communication tools.
• Seek out new revenue generating opportunities to ensure that company targets are met.
• Identify client markets and design a sales strategy to fit each client's requirements.
• Advise on forthcoming product developments and discussing special promotions as well as encouraging dealers to attend product events.
• Obtain 3 new customers in each quarter of the FY (Epicor).
• Identify new business opportunities and network on a constant basis to grow client/customer base.

Customer Service

• Interact (Visit/Telephonically) with 80% of allocated customer database quarterly (Report).
• Ensure that no more than 2 complaints are lodged monthly (telephonic or written).
• Meet the adequate level of contact with existing customers as may be necessary to maintain/increase levels of business activity.
• Ensure the customers/client care policies are adhered to always.
• Ensure professional customer/client interaction always.
• Provide technical specifications and accurate quotations in the shortest possible time to ensure efficiency and customer retention.
• Follow-up with work in progress to ensure customer satisfaction.

Procedures

• Attend and complete Product/service-related training as and when necessary (attendance register/certificates/results).
• Provide product/service knowledge internally where required.
• Always follow Company sales procedures (ISO).
• Submit fortnightly Sales Reports outlining Sales Activity and pipeline.
• Respond to messages received through e-mail, telephone, or other communication tools.
• Take steps to ensure calls or messages are being responded to when not available.
• Maintain reliable, up-to-date customer records.
• Report to the Operations Manager on any relevant information that will assist in understanding trends or opportunities within the region.
• Escalate problems to the Operations Manager promptly when special intervention is required.
• Manage demo orders according to the stipulated time frame as set out on the demo forms.
• Assist Finance with any queries relating to outstanding amounts as required.

Qualification and Experience:

• Matric.
• Tertiary qualification in sales and/or marketing would be advantageous.
• Driver’s license required.
• Minimum 3 years’ experience in sales; target driven environment at similar level.