Sales Manager at Sandvik

The Role:

• The Sales Manager is responsible for driving customer satisfaction and revenue growth by transitioning Sandvik’s support approach from reactive to proactive, promoting all service portfolios (Rebuilds, Digitalization, Service Contracts, VMIs), and aligning customer service teams to build strong client relationships. The role includes resolving client issues, setting site-specific goals, and implementing personalized, solution-focused service strategies to support mining operations and boost sales.

The Sales Managers will be responsible for the following:

Main responsibilities:

• Participate in and contribute to the development of the Sales Area aftermarket strategic plan
• Ensure performance management processes are implemented (including talent & succession planning & and performance development)
• Assist the Operations Manager with new business in responsible areas
• Assist Customers with Component forecasting and Critical parts lists
• Assist with AR per Customer
• Ensure the relevant activities (sales) are executed to increase the aftermarket revenue and customer service
• Ensure the parts backlog is shared with the customer and work together with PSSRs in decreasing the parts backlog
• Improve customer service experience, create engaged customers, and facilitate organic growth
• Responding to customer service issues promptly.
• Creating effective customer service procedures, policies, and standards. (Ensure approval from Sandvik legal team)
• Developing customer satisfaction goals and coordinating with the team to meet expectations and agreements on a steady basis.
• Take ownership of customers’ issues and follow problems through to resolution
• Keep accurate records and documentation of customer service actions and discussions
• Analyse statistics and compile accurate reports
• Keep ahead of the industry’s developments and apply best practices to areas of improvement
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities.

Required Competencies:

• Excellent communication skills
• Ability to understand strategy, develop and execute plans effectively
• Highly developed interpersonal skills
• Demonstrated ability to lead, manage, and develop a high-performing and diverse team 
• Strong negotiation and problem-solving skills to influence internal stakeholders and customers
• Strong customer focus
• Ability to analyse and interpret statistical data
• Financial and commercial acumen – interpreting financial and business documents and results

Requirements: 

• Grade 12
• Diploma/ Degree in Sales Management, Business Administration, Finance, Engineering
• A minimum of 5 years Sales & Marketing Experience
• Operational Experience will be advantageous
• Advanced Microsoft Office, particularly Excel & PowerPoint