Sales Representative - BPO at Sigma Connected

• As our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Sales Advisors. Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity.

What Your Day-to-Day will Look Like:

• You’ll be working from offices based in Southern Suburbs, Cape Town. This campaign deals with inbound & outbound sales as well as various back-office pieces and general enquiries. Alongside, the successful applicant will be required to respond to all incoming and outbound calls in a professional, courteous, and friendly manner using the relevant campaign guidelines, scripts and systems.
• With frequent calls, the pace is quick, ensuring a dynamic day assisting numerous people daily. You will work towards team goals and have a comfortable office setup, connecting with your team during shifts.
• Full training and ongoing coaching are provided throughout your career. While prior knowledge is not expected, you will need to have a willingness to learn and a drive to excel. If you possess these qualities, you are going to thrive here!

What Amazing People Will Bring to the Role:

• You are someone who is dedicated to providing outstanding customer service. Your commitment to your role shines through as you genuinely enjoy assisting people with their concerns, possessing excellent listening, communication, and empathy skills. Confidently, you engage with individuals to address customer inquiries and conflicts. Adapting to change comes naturally to you, comfortable both in independent work and team settings. Striving towards KPIs, you welcome feedback and maintain a positive outlook. You excel under pressure, diligently tracking your targets in a fast-paced work environment.

Requirements:

• Minimum of 1 year sales experience in a BPO environment serving UK clients (essential)
• Excellent verbal communication skills with clear articulation
• Must have passed Grade 12 (Matric) — proof required
• Clear credit and criminal record
• Strong sales drive with a passion for achieving targets
• High level of attention to detail
• Ability to work independently as well as collaborate effectively within a team