Sales Representative/Respiratory Application Specialist (Cape Town) at Adcock Ingram

Main Tasks and Responsibilities

Sales & Revenue Generation

• Achieve and exceed sales targets across assigned product portfolios and territory.
• Develop and execute territory sales plans aligned with business objectives.
• Identify new business opportunities and expand existing accounts.
• Drive capital equipment sales cycles including prospecting, quotations, negotiations, and closing.

Product & Clinical Support

• Provide product demonstrations, in-servicing, and training to healthcare professionals.
• Support clinical procedures (e.g., endoscopy cases) where required to ensure optimal product usage.
• Act as a subject matter expert across GI, Respiratory, EndoTherapy, and Infection Prevention solutions.
• Ensure correct and safe use of Olympus equipment and consumables.

Customer Relationship Management

• Build and maintain strong relationships with clinicians, nursing staff, procurement, and hospital management.
• Develop Key Opinion Leaders (KOLs) within the territory.
• Ensure high levels of customer satisfaction and retention.
• Handle customer queries, complaints, and after-sales support effectively.

Portfolio & Market Development

• Promote the full Olympus solution offering, including capital, consumables, and service contracts.
• Identify opportunities for cross-selling and upselling across product lines.
• Monitor competitor activities and market trends to inform sales strategies.
• Support product launches and marketing campaigns within the territory.

Administrative & Operational Responsibilities

• Maintain accurate sales forecasts, pipelines, and CRM data.
• Prepare quotations, tenders, and pricing proposals in line with company guidelines.
• Ensure timely reporting on sales performance and market feedback.
• Manage stock levels (where applicable) and ensure efficient order processing.

Compliance & Governance

• Ensure all activities comply with regulatory, ethical, and company standards.
• Adhere to healthcare compliance requirements and tender processes.
• Maintain product knowledge aligned with regulatory updates and quality standards.

Clinical & On-Site Support

• Provide on-site clinical support during respiratory procedures, including OPD support as needed.
• Assist the Respiratory Sales Team with setup, troubleshooting, procedural guidance and support during OPD, to ensure safe and effective product usage.
• Ensure Olympus Respiratory equipment is functioning correctly prior to OPD
• Attend and support workshops and clinical evaluations
• When needed, support the sales team in conducting in-service training for physicians and nursing staff.
• Provide support for urgent clinical queries and technical concerns.
• Train new users on Olympus Respiratory systems and accessories as needed.

Product & Technical Support

• Act as the primary clinical and application support resource for Olympus Respiratory products.
• Support the Respiratory Sales Team with technical product knowledge and customer queries.
• Maintain up-to-date knowledge of respiratory procedures, products, and clinical trends.
• Assist with product launches and evaluations
• Assist with product recalls and field service notifications by supporting and guiding the sales team through the process and liaising with the compliance department to ensure timely corrective action. 
• Provide guidance on product handling, maintenance, and best practices.
• Support customer retention through clinical engagement and responsive customer service.

Training & Sales Support

• Partner with the Sales Team to support account development, product utilisation, and procedural growth.
• Assist with customer presentations, product evaluations, and internal staff support where required.
• Provide market feedback and competitor insights to management. 

Requirements

• Diploma / Degree in Medical Sciences, Nursing, Biomedical Engineering, Sales, or related field or equivalent relevant experience.
• Relevant clinical or technical certification advantageous.
• Minimum 3–5 years’ experience in medical device sales or a related healthcare environment.
• Proven track record in sales, preferably within endoscopy, infection prevention, or capital equipment.
• Experience working with healthcare professionals in both public and private sectors.
• Demonstrated ability to meet or exceed sales targets.
• Strong understanding of healthcare systems, hospital environments, and procurement processes.
• Ability to travel extensively within assigned territory.
• Valid driver’s license.
• Ability to work flexible hours based on customer requirements (e.g., theatre cases, demonstrations).