Sales Support Co-ordinator - Key Accounts at Sandoz

Job Description

Your responsibilities include, but are not limited to:

Sales Administration & Coordination

• Process and track sales orders, rebates, tenders, and pricing agreements for Key Accounts.
• Maintain accurate records of customer contracts, pricing updates, and discount structures.
• Support the Key Accounts team with product listing forms, new line submissions, and portal updates (e.g. Dis-Chem, Clicks, Arrie Nel etc.).
• Coordinate with Supply Chain to ensure product availability and timely deliveries.
• Manage and track promotional stock allocations and claims.
• Support the State business on buy-out quotations and tender applications

Reporting & Data Management

• Prepare monthly sales performance reports and dashboards for Key Accounts.
• Track log and data fees to ensure compliance with agreed terms.
• Support the compilation of sales forecasts and business reviews.
• Ensure data accuracy across CRM, ERP, and reporting systems (e.g. SAP, Gondwana).

Customer Relationship Support

• Serve as the first point of contact for Key Account administrative queries.
• Coordinate communication between Key Account Managers and internal stakeholders.
• Assist in preparing presentations, proposals, and tender submissions.
• Monitor and follow up on customer claims, credit notes, and payments with Finance.

Compliance & Documentation

• Ensure all customer documentation, agreements, and pricing approvals are in line with company policies and regulatory requirements.
• Maintain confidentiality of commercial information and customer data.
• Support audits and internal compliance reviews as needed.

Cross-functional Collaboration

• Work closely with Regulatory, Supply Chain, Finance, and Marketing to ensure smooth execution of account plans.
• Support new product launches and discontinuations by coordinating data updates and communication to customers.
• Coordinate cross functional and team meetings

You’ll receive:

• Competitive market related salary
• Learning & development opportunities
• Substantial medical aid subsidy
• Group Life benefits, including dread disease cover
• Company paid medical aid gap cover
• Generous leave policy, including parental leave

Role Requirements :

Qualifications & Experience:

• Education:
  • Diploma or Degree in Business Administration, Marketing, Pharmaceutical Sciences, or related field (B Com).
• Experience:
  • 2–4 years’ experience in sales administration, customer service, or commercial support within the pharmaceutical or FMCG industry.
  • Experience working with major pharmacy groups, wholesalers, or hospital chains in South Africa is advantageous.
• Systems:
  • Proficiency in MS Excel, Power BI, and CRM/ERP systems (e.g. SAP, Gondwana).

Skills & Competencies:

• Strong administrative and organizational skills with attention to detail.
• Excellent written and verbal communication skills.
• Analytical mindset with ability to interpret and present sales data.
• Ability to work cross-functionally and manage multiple priorities.
• Customer-focused with a proactive and solution-oriented attitude.
• Understanding of pharmaceutical commercial processes (pricing, data fees, logistic fees, marketing fees, new product listings).

Personal Attributes:

• High integrity and sense of accountability.
• Team player who can collaborate effectively in a matrix environment.
• Resilient, adaptable, and able to work under pressure in a fast-paced industry.
• Proactive and solution-driven mindset.
• Adaptable to changing business priorities.
• High ethical standards and respect for confidentialit