Sales Support Specialist - Customer Support at ABB

Your role and responsibilities

• Responsible for providing technical, order, and payment-related assistance/support to the internal and external customers. Coordinates with relevant stakeholders to obtain complete case ownership and to improve customer satisfaction.
• The work model for the role is: Onsite
• This role is contributing to the Motion service Division

You will be mainly accountable for:

• Preparing customer quotations and loading service orders.
• Handling and loading cost calculation sheets.
• Coordinate, plan, schedule and oversee all service jobs with necessary resources, spare parts, field services and logistics bookings for site work.
• Tracking spare part deliveries with various factories and providing feedback to customers.
• Handling customer requirements, enquiries, complaints and resolutions.
• Coordinating with the technical team in relation to scheduled jobs.
• Build and maintain sustainable relationships with customers.
• Accurate forecasting of monthly revenues.
• Cash collections.

Our Team Dynamics

• Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications for the role

• Matric essential, related degree or diploma is desired.
• Suitable, similar work experience in customer support and order handling.   
• Must be 5 years> in a service role, doing customer support / order handling role.
• Good communication and coordination skills.
• Proficient in business writing.   
• Dynamic and highly energetic individuals, capable of working in this fast-moving, high-pressure service business.
• Proficient in MS Office.
• Working experience and knowledge on SAP is essential and highly desired.