Fresh Openings at Huntswood

Job Overview:

• The Policy Review Adviser will manage referrals received into the Policy Analysis Team from a variety of sources relating to misrepresentation, non-disclosure and potential indemnity concerns, within agreed authority levels and within agreed SLA.

Job Responsibilities:

• Investigate all cases of potential misrepresentation and non-disclosure at policy inception and claims stage through to completion received via a variety of referral sources into CFS; working to agreed SLA’s and following the Policy Validation Guide and CFS Procedure documents Investigate the validity of FCIM’S customers claims history by carrying out post sale CUE (Claims Underwriting Exchange) match validation and processing any necessary changes to the policy.
• Investigate, through to a conclusion, policies where Quote Manipulation is suspected prior to the inception of the policy
• To investigate and manage any potential voidance cases referring to Policy Analysis Level 2 or Senior for sign off
• Contacting policyholders by phone and email, adhering to TCF and DPA principles, to resolve any discrepancies related to misrepresentation, non-disclosure or indemnity issues.
• To update and revise customers’ policy details making any necessary adjustments and cancellations.
• Make outbound calls to customers in relation to validation procedures/ queries whilst adhering to TCF and DPA principles.
• Administer and process incoming post and e-mail, including the scanning of relevant documents.
• Handle all complaints received effectively and efficiently adhering to FCIM Complaints policy
• Manage the delegated mailboxes ensuring all correspondence is actioned with agreed SLA’s.
• Promptly identifying matches that do not require further investigation and ensure closure is actioned in a timely manner, within SLA’s.
• Maintain positive relationships with all business employees and departments comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times
• Ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times
• Any other reasonable duties

Job Requirements:

• Minimum of a Matric/NQF 4 qualification
• Solid insurance experience
• Vehicle insurance claims experience 
• Strong Microsoft Office experience with Word, Excel and Power - Point.
• High level Customer Service Skills 

Experience Required:

• Previous experience in a complaint handling role, ideally with experience in early resolutions
• Experience in handling fraudulent claims/misrepresentation at policy inception will be advantageous
• Previous complaint handling experience within an FCA regulated business is ideal.
• Experience taking both outbound and inbound calls
• Providing the best resolution for the customer

Skills Required:

• Good communication skills, both verbal and written
• Good time management and organization skills
• Problem solving skills with the ability to adopt a logical approach to resolving problems
• Good data and statistical analysis skills
• Good technical skills
• IT and software skills, including good Microsoft Excel and Word knowledge

 Preferred Requirements/Skills:

• Experience/exposure to UK customers'/clientele.
• RE qualification 
• FAIS credits

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Job Overview:

• We currently have an opportunity for a Talent Acquisition Specialist at Huntswood within our Talent Acquisition team, based in Umhlanga, Durban. 
• You will be responsible for the end-to-end recruitment for our South Africa sites (Durban and Cape Town), for all advisor level roles. Working closely with senior stakeholders and your HR colleagues, your focus will be to recruit for immediate / planned requirements; to build a strong talent pipeline for the business; and to develop and promote the Employer Brand.

Job Responsibilities

• Manage a portfolio of service and sales advisor roles – from sourcing, advertising, headhunting, screening, assessing and placement
• Adopt a hands-on role in the end-to-end recruitment cycle. With Hiring Managers, you will be helping to drive the definition of role requirements, identifying the most appropriate recruitment channels, screening / interviewing / assessing candidates, and monitoring pipelines through to salary negotiation and candidate acceptance.
• Implement creative recruitment strategies to meet hiring demands across the business - using various recruitment methods as appropriate - job boards, LinkedIn, networking, social media channels, referrals, etc.
• Work closely with the hiring managers to assess internal talent, to review and assist with future talent moves, and to facilitate the pre-boarding of candidates
• Build strategic relationships with the leadership team, bringing updates, insight and market intelligence – communicate challenges / opportunities / ideas.
• Build strong, external, strategic relationships in order to promote Huntswood as an Employer of Choice – develop and maintain fruitful working relationships with our preferred external partners / vendors
• Maintain candidate and requisition data accurately on the ATS.  Be responsible for accurate and timely reporting.
• Assist with other ad hoc duties / projects on occasion

Job Requirements:

• Minimum of matric/NQF4 qualification
• Relevant HR tertiary qualification preferred.
• A minimum of 3-5 years recruitment experience in a high volume environment
• Experience in dealing with international campaigns - UK/USA/AUS
• Experience partnering with managers, interviewers and team members throughout the recruitment process
• Preference shown for those candidates who have recruited for / in a similar industry 
• Must have competency-based interviewing experience

Skills Required:

• Must be well organised and place great emphasis on quality but also quick delivery, with a sense of urgency
• Must display a passion for recruitment with an innovative, creative, collaborative attitude
   

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About our client

• We’re a proud partner to leading insurer, who takes the worry out of appliance breakdowns for almost 9 million customers in the UK.
• Right now, we’re recruiting Inbound Sales and Service Advisors in a role that offers great development and working environment.

What will you be doing?

• As an Advisor in our busy Inbound Sales and Service department, you’ll see that customers get great products and services, with problems resolved first time.
• Using your expert skills to add value and peace of mind, you will deliver an excellent experience during conversations, that truly ensure our customers worlds are kept running.
• Use your expert knowledge and brilliant communication skills to book in appliances for repairs, add on new appliances, upsell on current plans, assist with cancellations, complaints and de-escalations where necessary
• Aim to deal with customers’ queries or issues there and then.
• Build rapport with customers, get to know their individual needs and put their interests first.

What else to expect:

• In a 4-week training programme, you’ll learn our systems, meet your new colleagues, perfect your service technique and learn what makes a great customer experience.
• You’ll work on a rotational shift pattern from Monday to Sunday
• Joining as one of our Inbound Sales & Service Advisors, you will receive extensive training and support allowing you to develop your sales expertise. We actively encourage growth and development and many of our employees go on to explore further opportunities across the business.

The experience and skills you need

• Grade 12 or a relevant equivalent qualification
• A solid background with a minimum 1 year in targeted sales through service.
• A goal orientated mindset and a love for hitting targets.
• Great communication skills – you’re at ease building rapport, handling objections, upselling, whilst listening to customers and demonstrating empathy when needed.
• A team player committed to creating an excellent customer experience.
• You’ll be calm, cool, and relaxed; able to juggle tasks while working quickly.

Just a few of our Benefits

• Tenure Bonus
• Free Breakfast Mondays