Salvage Claims Technician - Sandton at Guardrisk

Role Purpose    

• To manage a portfolio of salvage matters (motor and non-motor) with salvage service providers and assisting the claims department in finalising all salvage matters.

Requirements    

• Matric/Grade 12
• 5 years' experience in Short-term insurance environment and Salvage environment
• Computer literacy (MS Word, Outlook and Excel)
• Insurance qualification preferable
• Knowledge of the motor claims and non-motor/motor salvage environment

Duties & Responsibilities    

• Day to day reporting to the Team Leader.
• Handling all salvage claims in accordance with salvage handling procedures and the SAIA code of conduct.
• Facilitating and managing salvage with external service providers and salvage companies.
• Negotiating with salvage service providers.
• Providing technical advice on salvage matters to the claims department.
• Providing clients / brokers with the highest standard of service and feedback.
• Ensuring diary system is always implemented and adhered to.
• Ensuring adherence to SLAs / mandates in place with regards to claims from mandated brokers.
• Rendering of assistance from time to time with ad hoc tasks.
• Updating salvage register.
• Managing stock in bond vehicles at salvage contractors.
• Managing towing, release fee and upliftment costs.
• Handling of NATIS documents as per the guidelines set out in the SAIA code of conduct.
• Record keeping of all salvage matters.
• Capturing on the UNICODE system.
• Appointing external service providers to assist with salvage and recovery of stolen vehicles.
• Administer the salvage process for Motor and Non-Motor salvage.
• Ensure claims, email and call service levels are within the required parameters and adhere to the standard operating process and POPIA guidelines.
• Ensure upliftment instructions and relevant updates are completed on the relevant systems for salvage and within the relevant turnaround time. This includes and is not limited to the external systems used by our service providers.
• Receipting of Salvage on the claims system.
• Ensure payments are processed within the required timeframe.
• Ensure credit control on the relevant salvage providers is kept within the required levels.
• Ensure the Salvage register is always updated.
• Assist the team when required to ensure claims, emails and calls are attended to within service level.
• Ensure the collection, receipt and storage of client documents are done safely and within the respective process while adhering to the POPIA guidelines.
• Training of new staff in the salvage process.
• Allocation of funds captured on the claims system which are received from salvage contractors for the sale of salvage.
• The above are the required responsibilities required of a Senior Salvage Technician however the technician will be required from time to time to assist the team over the responsibilities of the role.

Competencies    

• Good interpersonal skills
• Negotiation skills
• Communication skills
• Attention to Detail
• Ability to work under pressure
• Team player
• Good organizational skills