SAP Support Manager - UPD Lea Glen, Roodepoort at Clicks Group

Introduction

• We are seeking to appoint a SAP Support Manager . The role will be based at the Roodepoort Lea Glen branch, and will report into the Applications Portfolio Manager.
• Please note this is an office based role.

Job description

Job Purpose:

• The SAP Support Manager will support the strategic and operational management of the SAP ERP systems. This role is responsible for ensuring system stability, managing support to the end-user community, compilation of training material, and continuous improvement with a strong emphasis on the Order to Cash function. The incumbent will manage a team of four and drive performance in alignment with business goals.

Key Performance Areas:

• Resolve daily operational issues and drive system enhancements.
• Support and manage the SAP solution for the “Order to Cash” and/or the “Procure to Pay” processes.
• Manage the IT SAP team responsible for the “Order to Cash” solution, ensuring high performance and collaboration.
• Oversee SAP system operations, ensuring 99.8% uptime.
• Drive the use of SAP SEN training tools and ensure 100% training material is updated and live.
• Collaborate to ensure successful audits with no repeat findings and implement corrective actions.
• Support the SAP authorization software (Sorterion) roll-out with special attention to ensuring the appropriate roles & access is designed to ensure efficient SAP support.
• Implement and activate SAP ALM and ensure full adoption by the SAP support team.
• Manage IT initiatives and change requests efficiently within allocated time and budget.
• Allocate resources to support tasks on major projects in collaboration with the Application Portfolio Manager and the project office ensuring timely, quality delivery. Ensure handover from projects to support.
• Manage change requests and 3rd level support through the 3rd party Application Managed Service (AMS) contract with the agreed budget.

Competencies:

• Delivery-focused and customer-oriented.
• Resilient and adaptable to change.
• Analytical with strong problem-solving skills
• Visionary and enterprising mindset.

Minimum requirements

• Bachelor's degree in Information Systems, Business Administration or related.
• Extensive experience with SAP S/4HANA, particularly in the Order to Cash processes.
• Proven leadership experience managing teams of 4/5 or more.
• Strong project management and process improvement skills.
• Excellent communication and stakeholder management abilities.
• SAP S4 training or certification is desirable.