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  • Posted: Dec 3, 2021
    Deadline: Not specified
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    The Shoprite Group of Companies, comprising several iconic brands, is the largest retailer in Africa. It started out as a group of eight grocery stores in 1979, and has grown into a technologically-advanced, continent-wide business selling items from food, liquor and medicine, to concert tickets and furniture. Today the Group is at the forefront of retail...
    Read more about this company

     

    SAP Team Lead

    Job Objectives    
    1. Managing team workload and issues

    • Drive problem resolution and root cause analysis of incidents. To be available at all times, within reason, for escalations and to escalate issues in turn where necessary.
    • Ensure that tickets raised in the ticketing system are assigned to team members and attended within SLA.
    • Log changes in the change control system, obtain approval, and drive deployment.
    • Assign, track and ensure delivery within a reasonable time frame for Project work within the team.
    • Prioritise the various work items assigned to the team according to management needs and criticality.
    • Ensure that deadlines are met or reasonable notice is given, when missing a deadline is unavoidable.
    • Conduct Team Meetings to track workload, communicate management needs and share information.

    2. Planning

    • Assist the Team Manager with creating and tracking roadmaps for the team
    • Plan ahead and budget for data centre and team expenses.
    • Assist the Team Manager in the procurement of hardware, software, training, and other expenses in the team.
    • Track and manage premier support hours and utilization.

    3. Reporting

    • Keep the Team Manager informed of issues and critical incidents.
    • Announce the start, completion, and success or failure status of changes to the appropriate audience.
    • Keep project managers informed of the progress of any project work the team is conducting.
    • Attend Team Manager's weekly meeting.
    • Log and update important work and information in the Team Managers' weekly report.

    4. Managing team performance and development

    • Identify and book the training and certification the team requires to perform their duties
    • Conduct appraisals with team members twice a year to assess performance, highlight improvement areas and develop improvement plans where necessary.
    • Motivate team members and resolve conflict

    Qualifications    

    • Essential
    • Grade 12 (Matric) with relevant IT certification

    Experience    
    Essential

    • 5+ years of Operations experience in a high-availability environment
    • 2+ years experience leading a production infrastructure engineering team
    • 2+ years SAP Hana experience
    • 5+ years of proven history in incident response, diagnostic activities, Root Cause Analysis (RCA), Corrective Action Plans, and advanced troubleshooting
    • 3+ years of experience in documenting environment and processes
    • 5+ years experience in UNIX, (AIX and SuSe) and in DB2, SQL, and Sysbase.

    Desirable

    • 3+ Years experience in SAP Single SignOn
    • 3+ Years experience in Database high availability design and implementation

    Knowledge and Skills    
    Essential

    • 5+ Years of In-depth knowledge of SAP Basis and architecture design and implementation
    • 5+ Years of Strong knowledge of SAP Netweaver, Java
    • 5+ Years of Strong knowledge of working Windows and Unix Clusters
    • 5+ Years of Implementation of SAP High Availability.
    • Excellent communication skills, active listener, ability to adapt communication styles to different audiences with a good balance of IQ and EQ

    Method of Application

    Interested and qualified? Go to Shoprite Group of Companies on shoprite.erecruit.co to apply

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