Sea Logistics Customer Care Specialist at Kuehne + Nagel

Sea Logistics Customer Care Specialist supports customers by providing helpful information, answering questions, and responding to complaints. To provide front line support for clients and customers and to ensure that customers are satisfied with products, services, and features. To be accountable for maintaining excellent service for our internal and external customers.
Your Responsibilities

• Customer Care and Satisfaction: to proactively advise and consult to ensure customer satisfaction
• Shipment Management: Qualification and entry of customer orders into the operational execution process
  Complaint Management
• Quotation Management: Qualification of customer inquiries, provide KN quotations and updates, set final selling price with individual adjustments within the given price band and in line with the national leeway in decision-making (front-line empowerment)
• Customer Onboarding: Inclusion and transfer of customer requirements into the KN systems; Accompanying (initial) customer order
• Customer Data Management: Maintenance and integration of customer data in the KN systems
• Operational Customer Relationship Management: knowledge exchange with the sale; Establishment of an operative customer relationship (sales support)
• Reporting (creating, refining, and reviewing reports)
• Ensure all Under-invoiced files are attended to DAILY as per the management reports. Arrange Intercompany file cost transfers as and when necessary

Your Skills And Experiences

• Matric certificate or relevant equivalent
• Apprenticeship / Vocational Course (preferred)
• Other Degree / Diploma - freight forwarding ( preferred)
• Experience in Sea Logistics and Freight Forwarding (preferred)
• Good command of the English Language - both written & spoken
• Good Communication & Conflict resolution skills
• Decision making & Problem solving skills
• Analytical & Organizing skills