Sea Logistics Operational Care - Imports at Kuehne + Nagel

Sea Logistics Import Operational Care personnel are part of a team in the Operational Care Centers, responsible for coordinating transport activities by: - Executing the necessary bookings with our partners - Executing the requisite data entry - Generating the required documentation and liaising with our customer care specialists to ensure requirements are met. All of these activities are to be performed in compliance with rules and regulations governing sea transport and associated national protocols. Sea Logistics Import Operational Care may from time to time if trade management does not control this function on a given trade, be responsible for managing the coordination of customer shipments by securing buy rates and capacity with qualified carriers/partners.

Your Responsibilities

• To coordinate with customer care, haulers and carriers for the import handling of shipments
• To review and ensure alignment of clearing instructions including to clarify any deviations/conflicts taking country regulations, import compliance and rate and routing information into consideration
• To ensure profit maximization
• To immediately report problems, operation disputes or discrepancies to supervisor, manager, divisional manager or branch manager
• To monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered
• To initiate and resolve any rate discrepancies
• To work with Sales and Customer Care on account implementation, ensuring a smooth transition from sales to operations
   

Your Skills And Experiences

• Matric Certificate ( Grade 12) or relevant NQF related qualification is essential
• have 5 years experience in Sea Logistics, Sea-Log Experience 2-3 years, KN Login Experience
• Computer Literate (Microsoft Word, Excel, Sea-Log, CIEL KN Login)
• In-depth Knowledge of sea Logistics Import Processes
• Strong Analytical and analysis skills
• Excellent communication and organizational skills
• Ability to work under pressure & meet deadlines
• self-motivated and independent, meticulous, attention to detail and self- motivated