Sea Logistics Reefer Customer Care Specialist at Kuehne + Nagel

The Sea Logistics Customer Care plans and executes the day to day activities for the reefer customers. To support customers by providing helpful information, answering questions, and responding to comp[laints. To provide front-line support for clients and customers and to ensure customers are satisfied with products, services, and features. To be accountable for retaining and growing customers.

Your Responsibilities

• Executing all reefer shipments in accordance with K+N processes and guidelines.
• Receiving and checking confirmed orders from client or destination offices and ensuring, Incoterms are stipulated including full set of commercial documents together with shipper’s letter of instruction/ Export Clearing Instruction is available
• Check customer account type, credit limit and that customers are registered exporters
• Requesting SOP's, WI and rate agreements upfront to ensure shipments are handled accordingly
• Confirming readiness date of cargo with Origin, after contact is made with the shipper
• Informing the shipper and destination office about booking details
• Processing of customs clearance (SAD500) prior to arranging the packing of cargo (including customers inspections as required) and processing of customs certificates e.g. EUR, SADC
• Processing of BOL instruction on receipt of final packing details and within manifesting deadlines
   

Your Skills And Experiences

• Matric Certificate (Grade 12) is essential
• Advanced MS Office proficiency (Excel, Outlook and Compu-clearing a distinct advantage)
• Proven ability to prioritize responsibility and work under pressure
• Ability to build and retain excellent client relationships
• Meticulous attention to detail
• Well organized and structured in approach
• You have a minimum of 5 Years of experience in Sea Logistics
• Good command of the English Language - both written & spoken