Sea Logistics Systems and Process Expert at Kuehne + Nagel

To be responsible for managing the Process and Systems functions in the Customer Care Locations of Africa countries, this includes all the related activities of process analysis, continuous improvement, training, support, and maintenance of all sea logistics processes and their related applications. To be responsible and ensure the Customer on-boarding process is implemented and the methodology is effectively used. This role undertakes the functional and disciplinary leadership as per the relevant organizational structure and ensures methodical, professional, and open leadership and coaching.

Your Responsibilities

• To be responsible for the delivery of day to day process support for customer service and management through supporting our sea logistics production systems and customer service tools in cooperation with the regional team.
• To oversee and ensure the delivery of training (system enhancements, sea logistics forwarding, process optimization and other advanced and dedicated trainings).
• To ensure high operational data quality via analysis, review and action planning together with the Sea Logistics Customer Care Location Managers.
• To support and oversee supplier electronic data (EDI) interfaces via definition of requirements, support and communicating with IT teams and Sea Logistics Process Excellence teams for specifications.
• To drive process optimization and support the implementation of changed processes to improve the quality of operational processes and systems.
• To oversee the testing and implementation of new releases in cooperation with the Regional Team.
• To act as the interface between IT and the business by defining + communicating system requirements in cooperation with Regional Team.
• To drive the analysis of operational procedures for both customers and suppliers and assist with documenting and producing solutions.

Your Skills And Experiences

• Bachelors / First University Degree - Logistics & Supply Chain Management
• Other Degree / Diploma - Six Sigma (preferred)
• You have 2-5 years experience in Sea Logistics
• You have at least 2 years experience in Project Management
• Computer Literate (Microsoft Word, Excel, Sea-Log , CIEL, KN Login)
• Good command of the English Language - both written & spoken
• IT/Systems Knowledge: To know and master sea processes + related systems
• Excellent communication and organizational skills