Sector Solutions Manager at RMB - Rand Merchant Bank

Job Description
Hello future FOGS Sector Solutions Manager 

• RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact. United by our proud heritage, strong ethics and philosophy of Traditional values. Innovative ideas, it’s the magic of our people and culture that sets us apart.
• Now, is the time to imagine your next move with South Africa’s number one employer in Financial Services for 2025, where you can embrace the power of collective thinking to unlock unique opportunities for our clients and society.

Are You Someone Who Can/Is:

• Passionate about exceptional support and service delivery to business to enable and improve dealmakers time to identify opportunities to expand existing business or generate new business.
• Provide information and system support to Sector Heads including analysis to manage the business and/or client ecosystem optimally.
• Constantly look to identify efficiency improvements by reviewing and adapting the quality of client servicing support processes and sharing such with the relevant specialist area.
• Enabling the process during the legal implementation of transactions including (CP, resolutions, invoicing, KYC and onboarding, liaising with transaction managers and process driven requirements)
• Enabling credit process and transaction management by engaging with clients on compliance certificates, information undertakings and related requirements.
• Team data management: participation in IC and credit committees to record and manage outcomes and requirements resulting from the discussion
• Transaction pipeline management for the business enabling the smooth execution of deals. Debt maturity management and refinance opportunity identification
• Managing the business deal conclusion forum documents, action items and signatories
• Co-ordinating and managing the business co-investment vehicles and related administrative requirements 
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
• Ensure implementation of relevant policies, governance, and practice standards across the business
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements
• Drive client and business satisfaction through effective first call resolution with the relevant specialist areas and evaluate client feedback using the information to make the necessary changes to ensure a world class support service is provided.
• Take responsibility for daily client service management and support the Client Group value proposition while ensuring client satisfaction and retention by exceeding service level requirements.
• Ensure to follow through relevant tasks by monitoring and verifying the process flow till completion.
• Ensure that relevant client information is shared to assist with more effective resolution of client requirements 
• Provide oversight during both client onboarding and enablement, in co-ordination with relevant business stakeholders, to meet and exceed the client experience.
• Collaborate and build effective networks across the organisation to address the client needs and support in all escalated admin-related issues.
• Collaborate with business partners by sharing expert knowledge and information obtained from client engagements.
• Credit and capital management for the business 
• Develop and maintain collaborative relationships with internal and external stakeholders 
• Promote teamwork and inclusivity amongst team members and demonstrates behaviour that respect diversity
• Partner and collaborate with team members to achieve team success
• Make decisions in consultation with relevant stakeholders and recommend tailored solutions to specific problems.
• Challenge the status quo to drive continuous improvement.
• Aid the business with efficient and accurate financial and resource budgeting and management, leveraging data internally.

You Will Be An Ideal Candidate If You:

• 5 to 8 years’ experience in financial services or client service industry within a sales or relevant business support role. Specific skills in CRM, AML, Enhanced Due Dilligence, KYC, FICA, Credit Analysis, Risk Management, Client Engagement, Operations Management, Critical thinking, Analytical Skills and Customer Service 

You Will Have Access To:

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate

We Can Be a Match If You Are

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Passionate about processes and administration management 
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it