Seller Relations Specialist (Fourways) at Leroy Merlin

Description

• Leroy Merlin South Africa is expanding its third-party marketplace and seeks a Seller Relations Specialist to onboard sellers, maintain catalogue quality, and drive day-to-day performance. 

Key responsibilities 

• Seller onboarding & support – guide new partners through registration, product listing, and first sales 
• Offer listing management – help sellers create and maintain high-quality offers; ensure price accuracy, stock synchronisation, and full attribute completeness 
• Catalogue & SLA monitoring – track catalogue health, service levels, and flag issues early 
• Performance analysis – monitor GMV, take-rate, returns, and NPS using advanced Excel or Google Sheets 
• Process improvement – document SOPs and propose automations to streamline routine tasks
• Seller education – assist with webinars, training decks, and one-pagers that help partners grow

Key KPIs

• Onboard 10–15 new sellers with zero critical catalogue errors 
• Publish ≥ 5 000 new offers with full attribute completeness 
• Help lift GMV of your seller cohort by ≥ 15 % quarter-on-quarter 
• Manage 25–40 active sellers contributing R35 m+ annual GMV under senior guidance 
• Keep blocked offers under 2 % and maintain ≥ 95 % offer-attribute completeness 
• Sustain an average seller CSAT of ≥ 4.7 / 5

Requirements
Requirements

• 2–3 years managing third-party marketplace sellers on Mirakl, Amazon, Takealot, Magento, Shopify Marketplace, or similar 
• Demonstrated impact on ≥ R10 m annual GMV  (indicate figures on your CV)
• Advanced Excel or Google Sheets skills 
• Experience creating training materials or SOPs that improved seller performance
• Fluent English (French is an advantage) 

Advantageous

• Exposure to B2B SaaS or management consulting 
• Marketplace work in emerging markets 
• Familiarity with feed-management tools such as ChannelAdvisor or ShoppingFeeder