Job Openings at Leroy Merlin

Description
Purpose of the Role 

• Consult with the customer with the purpose of understanding their needs. 
• Propose the right product and service according to customer requirements, including quality, convenience and price.
• Explain how products work and what services are available for the customer. 
• Ensure high levels of customer satisfaction through excellent sales service.

Key Responsibility 

• Apply appropriate sales process to build customer relationships and meet sales target
• Ensure high level of customer satisfaction through excellent sales service
• Engage customers to understand their needs and guide them in their choice 
• Provide appropriate solutions through products and services
• Identify new business opportunities through understanding market trends
• Follow up on sales leads
• Liaise with Department Manager and merchandisers on products that are preferred by customers 
• Maintain outstanding store condition i.e. layout, cleanness, prices, product availability, visual merchandising standards
• Participate in the department commercial action plan
• Assist a customer on total project, before, during, and after sales. 
• Propose a personalized solution, including products and different services (delivery, installation, etc…).
• Autonomous

Assist with the sales process by maintaining a fully stocked store
Requirements 

• Grade 12 or NQF 4 equivalent 
• Proven experience as a sales consultant (hardware advantageous)
• Passion to serve
• Friendly, helpful, confident and engaging personality 
• Problem solving skills
• Understanding of pricing methodologies
• Exceptional customer services
• Proficiency in English 
• Curious and assumes initiative
• Relationship management
• Hardworking and lives by example
• Ability to deal with a customer portfolio at each step of the sales process (before, during, after)
• Ability to use different channels to realize sales (emails, WhatsApp, phone…)
• Ability to multi-task

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Description
Purpose of the role 

• To provide strategic management of people and resources in the department, to ensure excellent customer service and sustainable growth.

Main responsibilities 

• Lead and support a team of department managers
• Develop the team to meet strategic business objectives
• Manage full operations of the department 
• Manage daily sales and customer relations
• Identify business growth opportunities (new markets, new products and new services)
• As a member of the management committee, co-create and decide on the strategy to implement
• Participate in cross-disciplinary projects with fellow colleagues
• Design the most cost-effective delivery channels for your department 
• Develop appropriate risk management strategies
• Introduce efficiency, improvement measures for an optimal return and stakeholder value
• Develop customer service improvement strategies
• Get involved in drafting and changing policy to align with changing market conditions

Requirements

• Relevant business degree
• Previous retail experience at a senior management level
• Proven track record in the Retail industry.  
• Ability to work long hours and weekends
• Ability to work as Duty Manager when required, e.g. open and close store
• Excellent interpersonal relations
• A team builder and a team player
• Excellent customer service
• Self-confident, hardworking and lives by example

go to method of application »

Description
Purpose of the Role 

• Consult with the customer with the purpose of understanding their needs. 
• Propose the right product and service according to customer requirements, including quality, convenience and price.
• Explain how products work and what services are available for the customer. 
• Ensure high levels of customer satisfaction through excellent sales service.

Key Responsibility 

• Apply appropriate sales process to build customer relationships and meet sales target
• Ensure high level of customer satisfaction through excellent sales service
• Engage customers to understand their needs and guide them in their choice 
• Provide appropriate solutions through products and services
• Identify new business opportunities through understanding market trends
• Follow up on sales leads
• Liaise with Department Manager and merchandisers on products that are preferred by customers 
• Maintain outstanding store condition i.e. layout, cleanness, prices, product availability, visual merchandising standards
• Participate in the department commercial action plan
• Assist a customer on total project, before, during, and after sales. 
• Propose a personalized solution, including products and different services (delivery, installation, etc…).
• Autonomous
• Assist with the sales process by maintaining a fully stocked store

Requirements
Requirements 

• Grade 12 or NQF 4 equivalent 
• Proven experience as a sales consultant (hardware advantageous)
• Passion to serve
• Friendly, helpful, confident and engaging personality 
• Problem solving skills
• Understanding of pricing methodologies
• Exceptional customer services
• Proficiency in English 
• Curious and assumes initiative
• Relationship management
• Hardworking and lives by example
• Ability to deal with a customer portfolio at each step of the sales process (before, during, after)
• Ability to use different channels to realize sales (emails, WhatsApp, phone…)
• Ability to multi-task

go to method of application »

Description

• Leroy Merlin South Africa is expanding its third-party marketplace and seeks a Seller Relations Specialist to onboard sellers, maintain catalogue quality, and drive day-to-day performance. 

Key responsibilities 

• Seller onboarding & support – guide new partners through registration, product listing, and first sales 
• Offer listing management – help sellers create and maintain high-quality offers; ensure price accuracy, stock synchronisation, and full attribute completeness 
• Catalogue & SLA monitoring – track catalogue health, service levels, and flag issues early 
• Performance analysis – monitor GMV, take-rate, returns, and NPS using advanced Excel or Google Sheets 
• Process improvement – document SOPs and propose automations to streamline routine tasks
• Seller education – assist with webinars, training decks, and one-pagers that help partners grow

Key KPIs

• Onboard 10–15 new sellers with zero critical catalogue errors 
• Publish ≥ 5 000 new offers with full attribute completeness 
• Help lift GMV of your seller cohort by ≥ 15 % quarter-on-quarter 
• Manage 25–40 active sellers contributing R35 m+ annual GMV under senior guidance 
• Keep blocked offers under 2 % and maintain ≥ 95 % offer-attribute completeness 
• Sustain an average seller CSAT of ≥ 4.7 / 5

Requirements
Requirements

• 2–3 years managing third-party marketplace sellers on Mirakl, Amazon, Takealot, Magento, Shopify Marketplace, or similar 
• Demonstrated impact on ≥ R10 m annual GMV  (indicate figures on your CV)
• Advanced Excel or Google Sheets skills 
• Experience creating training materials or SOPs that improved seller performance
• Fluent English (French is an advantage) 

Advantageous

• Exposure to B2B SaaS or management consulting 
• Marketplace work in emerging markets 
• Familiarity with feed-management tools such as ChannelAdvisor or ShoppingFeeder 

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Description

Purpose of the Role:

• The Training Facilitator is responsible for delivering immersive, hands-on training to DIY retail store teams, focusing on both customer-facing sales techniques and practical, technical skills required for home improvement projects.
• This role plays a critical part in equipping team members with the confidence, experience, and knowledge to advise customers, demonstrate techniques, and support DIY product sales through real-world know-how.

Key Responsibilities:

Technical & Practical Skills Facilitation

Deliver instructor-led, hands-on workshops in key DIY disciplines such as:

• Tiling (wall and floor)
• Basic plumbing (tap, basin, toilet installations, leak repairs)
• Painting and surface preparation
• Building and bricklaying basics
• Installing shelves, curtain rails, TV brackets, etc.
• Use of hand tools and power tools safely and effectively
• Ensure learners practice each skill in realistic, workshop-style settings using actual materials and tools.

Course Design & Material Preparation

• Develop and refine practical training courses aligned with seasonal customer needs and product ranges.
• Create engaging training aids, manuals, step-by-step guides, and safety checklists.
• Ensure training content complies with health & safety standards and promotes best DIY practices.

Sales Integration & Product Knowledge

• Link technical training with product sales by teaching how to:
• Recommend appropriate tools, materials, and accessories for DIY tasks.
• Upsell based on project type (e.g., recommending tile adhesive, spacers, grout, sealants).
• Offer after-sales support through knowledge of common DIY issues and solutions.
• Provide product demonstrations and train team members to replicate them confidently for customers.

Assessment & Certification

• Evaluate trainees’ practical competence through structured assessments, simulations, and observation.
• Offer internal certification upon successful completion of skills-based modules.
• Track participant performance and recommend further development as needed.

Store Team Development & Coaching

• Support Store Managers in identifying team training needs based on customer queries, product issues, or sales data.
• Offer refresher training and one-on-one coaching to underperforming or newly appointed team members.
• Act as a technical mentor and role model within the Company .

Workshop & Training Facility Management

• Set up and maintain training areas with tools, materials, safety gear, and demonstration setups.
• Ensure all training activities meet safety, cleanliness, and operational standards.

Key Competencies:

• Strong hands-on technical experience in DIY trades (plumbing, tiling, painting, general repairs).
• Confident, engaging facilitator who can explain concepts clearly to non-technical audiences.
• Ability to teach adult learners through physical demonstration, repetition, and practical feedback.
• Deep understanding of DIY customer needs and common challenges faced at home.
• A passion for teaching and developing others.

Requirements

Qualification and Requirements

• Relevant vocational training or certifications in one or more DIY trades (e.g., plumbing, painting, construction, building maintenance).
• Minimum 3–5 years’ experience in hands-on DIY, construction, hardware, or maintenance roles.
• Previous experience facilitating technical or vocational training is highly desirable.
• Knowledge of tools, materials, and best practices for common home improvement tasks.
• Experience in retail (especially hardware/DIY) is an advantage.

Other Requirements:

• Willingness to travel to stores.
• Ability to lift, move, and work with physical materials during training.
• Valid driver’s license (if travel is required).

go to method of application »

Description
Purpose of the role 

• To provide strategic management of people and resources in the department, to ensure excellent customer service and sustainable growth.

Main responsibilities 

• Lead and support a team of department managers
• Develop the team to meet strategic business objectives
• Manage full operations of the department 
• Manage daily sales and customer relations
• Identify business growth opportunities (new markets, new products and new services)
• As a member of the management committee, co-create and decide on the strategy to implement
• Participate in cross-disciplinary projects with fellow colleagues
• Design the most cost-effective delivery channels for your department 
• Develop appropriate risk management strategies
• Introduce efficiency, improvement measures for an optimal return and stakeholder value
• Develop customer service improvement strategies
• Get involved in drafting and changing policy to align with changing market conditions

Requirements

• Relevant business degree (Advantageous)
• Previous retail experience at a senior management level
• Proven track record in the Retail industry.  
• Ability to work long hours and weekends
• Ability to work as Duty Manager when required, e.g. open and close store
• Excellent interpersonal relations
• A team builder and a team player
• Excellent customer service
• Self-confident, hardworking and lives by example