Business Development Officer (BDO) Contact - Strubensvalley at Absa Group Limited (Absa)

Job Summary

• To manage a portfolio of Absa-approved ‘Contact’ motor OEM Partner Dealers by building and maintaining strong, trust-based relationships that drive retail market share growth, increase cross-sell of Absa Value-Added Products (VAPs), and ensure dealer compliance with conduct, risk, and governance standards.
• The role is responsible for end-to-end dealer engagement, sales enablement, and risk oversight to support sustainable business growth and franchise value.
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.

Job Description

Accountability: Sales Targets:

• Manage dealer relationships end-to-end to achieve agreed sales targets through tailored campaigns, packages, and incentive schemes.
• Formulate and implement dealer-specific sales strategies aligned with AVAF objectives.
• Monitor dealer performance against targets and proactively address shortfalls.
• Provide regular reporting and insights to internal stakeholders on sales trends, opportunities, and risks.
• Collaborate with marketing and product teams to align dealer offerings with customer needs and market dynamics.

Accountability: Relationships management and retention:

•  Own and manage a portfolio of Contact OEM Partner Dealers, ensuring consistent engagement and support.
• Conduct regular face-to-face business reviews with Dealer Principals (DPs) and Finance & Insurance (F&I) personnel to reinforce the AVAF Customer and Dealer Value Proposition (CVP).
• Promote Absa’s brand and value proposition to increase dealer loyalty and market share.
• Identify and onboard new high-potential OEM Partner Dealers to expand the approved network.
• Build long-term, mutually beneficial relationships that position Absa as the preferred finance partner

Accountability: Deal facilitation:

• Oversee the full vehicle finance deal lifecycle—from lead generation to payout—ensuring a seamless and professional experience.
• Collaborate with internal teams (credit, operations, legal) to expedite deal processing and resolve bottlenecks.
• Maintain accurate pipeline data and ensure timely closure of deals to meet volume and service-level targets.
• Ensure all deals comply with internal policies, regulatory requirements, and service standards.
• Proactively manage turnaround times and customer satisfaction through effective communication and issue resolution.

Accountability: Conversion of low supporting OEM Partner Dealers:

• Identify underperforming OEM Partner Dealers using business intelligence tools and volume tracking.
• Engage with these OEM Partner Dealers to understand challenges and develop tailored action plans to improve performance.
• Provide training, marketing support, and product education to increase dealer confidence and engagement.
• Track progress and refine strategies to ensure sustainable improvement in dealer contribution.
• Strengthen relationships with low-supporting OEM Partner Dealers to position Absa as a trusted and competitive finance partner.

Accountability: Value-Added Products (VAPs) and Short-Term Insurance:

• Drive the cross-sell of VAPs and short-term insurance products in collaboration with OEM Partner Dealers and F&I teams.
• Achieve agreed VAP and Motor Comprehensive (MC) insurance targets.
• Embed VAPs into the sales process to enhance customer value and increase revenue.
• Ensure all product offerings comply with regulatory and internal governance standards.
• Support OEM Partner Dealers through training, tools, and incentives to improve product knowledge and selling confidence.

Accountability: Dealer Health and Conduct:

• Monitor and assess dealer financial health, conduct, and compliance to mitigate risk exposure.
• Ensure adherence to Absa’s ethical standards, contractual obligations, and regulatory requirements.
• Identify early warning signs of dealer distress or misconduct and initiate appropriate interventions.
• Collaborate with risk, legal, and credit teams to manage dealer issues and ensure recovery where necessary.
• Promote a culture of compliance and continuous improvement across the dealer network.

Accountability: Grow Franchise Value:

• Drive growth in the floorplan book and collaborate with OEM Partner and alliance partners to expand market share.
• Identify and refer cross-sell opportunities for business and personal banking products to relevant Absa teams.
• Support initiatives that enhance the overall value of the AVAF franchise through innovation, partnerships, and customer-centric solutions.

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

End Date: August 26, 2026